Senior Product Operations, PermitFlow
NYC
$150-175k
+ Equity packages
More information about location
3 days a week in office (Manhattan, NY)
Construction permit application and management platform
Job no longer available
Construction permit application and management platform
21-100 employees
Job no longer available
$150-175k
+ Equity packages
More information about location
3 days a week in office (Manhattan, NY)
21-100 employees
Company mission
To streamline and simplify construction permitting in the United States.
Role
Who you are
- You’re a builder by nature, and an experienced, strategic product operator by training
- We’re looking for someone excited to build a new, critical function at PermitFlow
- We’re looking for someone not afraid to get deep in the weeds of our different operational workflows before re-emerging to take a more strategic point of view on scalable solutions
- Professional Background: Minimum 3 years experience in Product Management, Product Operations, Management Consulting, Business Operations and/or Strategy & Ops roles (ideally a mix of these and more!), with experience in fast-growth startup environments preferred
- Strategic Expertise: Solid experience in operational strategy development and execution, with a knack for improving efficiency and growth
- Adaptability: Strong problem-solving skills and adaptability in a fast-paced startup environment, with a focus on strategic decision-making and operational agility
- Strong quant inclination: You can’t improve what you can’t measure. You’re very comfortable in data tools and have a ‘favorite’ (SQL, Looker Studio, Python, etc.)
- Clear communicator: We care more about results than analysis - clearly communicating your plan and driving action from the team will be as important to your success as your analysis
- Strong work ethic: You have the opportunity to build and lead a big function as we grow. We’re looking for someone who’s excited to take on challenges and put in the work to tackle them
- Team player: This is a cross-functional role. Your success will be tied closely to the success of the functions you’re supporting. Seeing your success as their success is critical!
- NYC Based: This role is a hybrid role, with in-person required Monday, Wednesday, and Friday in our Manhattan office
What the job involves
- This is a cross-functional role, serving as the connective tissue between our product team and our customer-facing teams
- Product operators will be responsible for delivering the customer and analytical insights that shape our product evolution, driving fully enabled and fully evaluated product releases, and leading operational processes that both “keep the lights on” and help identify improvements in how we serve our customers
- You will develop and continuously evolve our ongoing customer listening, product enablement, product release, incident response and operational monitoring processes, and deliver one-time impactful projects as needs are identified
- You’ll work both upstream with product to represent the voice of the customer and shape product decisions, as well as downstream with customer facing teams, equipping them to scale rapidly
- Drive continuous improvement to the engagement models between engineering, product, operations, and customer success
- Advise product teams on the feasibility of products throughout the product life cycle
- Invest in building high-leverage product analytics tracking and customer listening methods to surface opportunities for improving the customer experience
- Map existing workflows and variations to the core workflow between teams, synthesizing learnings, defining a go-forward standard operating procedure, and working with product / engineering to execute on solutions
- Identify opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products and the size of our customer base
- Develop an end-to-end product rollout plans and project-manage implementation
- Track core business metrics related to the product
- Earn the trust of your frequent cross-functional collaborators, including operations, customer success, engineering, and product, ensuring their needs are reflected in product and process roadmaps
Our take
Aiming to create value in the construction market currently worth over $1.5 trillion, San Francisco-based PermitFlow is a construction permit application and management platform for builders and owners.
For too long, builders have been shuffling through the unique processes of municipalities, whereas now PermitFlow offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.
In partnership with TraceAir, PermitFlow is set to transform construction project management by combining advanced technologies. This collaboration aims to enhance efficiency and reliability, creating a more streamlined process that benefits builders and stakeholders across the nation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Feb 2024
$31m
SERIES A
May 2023
$5.5m
SEED
Total funding: $36.5m
Company benefits
- Equity packages
- 100% Paid health, dental & vision coverage
- Company issued laptop
- Home office & equipment stipend
- Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
- Commuter benefits
- Team building events
- Unlimited PTO
Company HQ
Milpitas, CA
Articles
Leadership
Francis Thumpasery
(CEO)Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.
Salary benchmarks
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