Manager of User Research, Flexera
IT management solutions
Job no longer available
IT management solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To maximize the value of technology for the world's tech buyers and sellers.
Role
Who you are
- Proven experience leading UX research teams in an enterprise or SaaS environment
- Deep expertise in a wide range of research methodologies and tools (e.g., usability testing, surveys, interviews, analytics platforms)
- Strong strategic mindset with the ability to connect research insights to business outcomes
- Exceptional communication and storytelling skills, with a track record of influencing product and business decisions through research
- Experience building and scaling research processes and cross-functional partnerships
- Ability to manage multiple projects in a fast-paced, dynamic environment
- Familiarity with design and research tools (e.g., Figma, Dovetail, Maze) and collaboration platforms (e.g., Miro, Jira, Confluence)
What the job involves
- The User Experience Research Manager is integral to guiding product strategy and development by overseeing a team of skilled researchers focused on mitigating risk and strengthening decision-making
- Reporting to the VP of User Experience, this role advocates for research excellence, ensures user insights are effectively incorporated into product strategies, and works in close partnership with Product and Engineering
- Through strong leadership, the manager ensures that the research team consistently delivers actionable, high-value insights to advance user experience and support overall business objectives
- Lead and mentor a team of UX researchers, fostering a culture of curiosity, rigor, and continuous improvement
- Advocate for the value of user insights across the organization, partnering across departments to capture a 360 view of the customer
- Develop and implement research strategies aligned with product and business goals, prioritizing activities for maximum impact in partnership with product management
- Oversee the planning and execution of qualitative and quantitative research, including usability studies, interviews, surveys, ethnography, and competitive analysis
- Establish and track team objectives and KPIs, ensuring research outcomes are measurable and support organizational priorities
- Synthesize and communicate research findings clearly to stakeholders at all levels, enabling data-driven decision making
Our take
Flexera is an IT solutions company for businesses looking to maximize the potential of their technology investments. Spun out of legacy company InstallShield dating back to 1987 and its leading software product Flexnet Manager, Flexera offers a range of solutions including IT asset management, IT visibility, and cloud migration.
It’s the latter that in the present day seems to be the most popular product from not only Flexera, but competitors too. Flexera was cited in the summer 2022 by Information Services Group as a global leader in hyperconverge infrastructure solutions (HCI) systems, that uses cloud computing as a basis for its build.
The company has been a shapeshifting entity on the market for decades now, with a flexible range of services that in 2023 include the Flexera One FinOps, a solution for the strengthening of cloud central teams. Flexera also saw a buyout by private equity firm Thoma Bravo to the sum of $2.9 billion in 2020. And since then has gone on acquisition spree of its own. Now the company boasts 50,00 customers worldwide and has offices across the globe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2013
$15.6m
SERIES D
Sep 2010
$25m
SERIES C
Total funding: $62.1m
Company benefits
- Competitive pay
- Retirement and employee investment program
- Health and wellbeing
- Student loan debt relief and tuition reimbursement
- Competitive time off, hybrid work and new-parent support
- Connection through ERGs, giving and celebration
Company HQ
Addison Township, Itasca, IL
Leadership
Jim Ryan
(CEO & President)Jim has been at Flexera since 1998, joining the team as a Senior VP of International Sales & Operations. Since then. he has held a number of roles, becoming CEO in 2016. He is also the co-founder of the Do Great Thing Initiative.
Elizabeth Lages
(Chief People and Culture Officer)El joined Flexera in 2004 as a VP of Telebusiness and Channel Sales (North America), since then she has held a number of roles and became Chief People and CUlture Officer in 2021.
Chris B. Andersen
(CFO)Prior to joining FLexera in 2025, Chris served as the CFO at Acquia for 7 years. He was also a VP of Finance at Akamai Technologies for 6 years and a VP of Finance & Chief Accounting Officer at Progress Software for 1 year.
Becky Trevino
(CPO)Becky previously worked at Snow Software in Various VP Product roles until it was acquired by Flexera in 2024. Prior to this, she spent 6 years at Rackspace in various roles, including Senior Director of Product Marketing.
Brian Shannon
(CTO)Prior to joining Flexera in 2021, Brian was the VP of Platform Engineering at ServiceNow. He also held VP roles at GE HEalthcare and API Healthcare.
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