Customer Success Manager, Mediatool
Canada
Marketing resource management
Open for applications
Marketing resource management
21-100 employees
Open for applications
21-100 employees
Company mission
To help global brands and agencies digitalise their way of working.
Role
Who you are
- 4–5 years of experience in project management, customer success, or a similar role (preferably in B2B SaaS or tech)
- A bachelor’s degree in business, marketing, communications, project management, or a related field
- Experience working in cross-functional and international environments
- Comfort working in an operational, hands-on support role with ticketing systems (ServiceNow or similar)
- Strong communication skills in English & Spanish (French is a plus)
- A structured, proactive, and solution-oriented mindset wih a genuine interest in customer experience and process improvement
What the job involves
- Camphouse is looking for a Spanish speaking Customer Success Manager based in Canada to support one of our largest international clients
- You’ll play a key role in onboarding thousands of users across multiple markets, ensuring smooth operations, strong adoption, and an excellent customer experience
- You’ll join a fast-growing tech company where collaboration, structure, and innovation go hand in hand
- You will be part of a large international onboarding program, with a mission to ensure users get real value from the platform, projects stay on track, and communication between teams and markets runs smoothly
- You’ll collaborate closely with:
- Our global Customer Success teams in EMEA, the US, and APAC
- The Product team in Sweden
- A global client team based in Europe
- This role combines customer experience, operational support, project coordination, and training
- Coordinate and support onboarding activities across North and South American markets
- Maintain project plans, timelines, and status reporting
- Ensure milestones are met and risks are identified early
- Gather user needs and translate them into structured product requirements
- Lead UAT, testing, and feedback loops
- Act as a bridge between users and product teams for bug prioritization and improvements
- Guide users through onboarding and tool adoption
- Run regular training sessions and product updates
- Maintain training materials and documentation
- Provide proactive, high-quality customer support through structured case handling and daily ticket management in ServiceNow, ensuring timely resolution and an excellent customer experience
- Serve as a main point of contact for regional client stakeholders
- Lead regular status meetings with both clients and internal teams
- Ensure alignment on expectations, priorities, and delivery
- Some international travel may be required depending on business needs
Our take
Marketing campaigns are one of the biggest tools that companies can use to retain consumers’ attention from a variety of different angles. However, with this comes a lot of organisation and moving parts. Mediatool is a company that sets out to tackle the overwhelm of marketing management with its software platform.
Incubated by a team bringing experience from the advertising sector in companies like Tesla and Renault, the company looks to redeem issues that the founding team have faced first-hand. Hence, Mediatool acts as a one-stop shop for tracking budgets and integrating marketing, among many other features.
By giving brands and agencies an overview of their campaigns, these tools lessen the burden on marketing teams, and so Mediatool has attracted a client roster of over 70 brands such as Estée Lauder. A 2023 secured funding round is helping the company expand, aiming to break into the US, signified by the opening of a New York office in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2023
$8.3m
EARLY VC
Oct 2020
$3m
SEED
Total funding: $11.4m
Company benefits
- Opportunities in a fast-growing start-up, and to achieve higher career opportunities fast locally and globally
- International working environment
- Company culture which encourages people to be proactive, contribute to common goals and teamwork
Company HQ
Rye, NY
Leadership
Alexander Högman
(CEO & Co-Founder)Prior work includes Marketing Manager at PostNord, Nordic Advertising Manager at Renault, and Management Consultant at Deloitte.
Joakim Landberg
(CSO & Co-Founder)A part of The Faculty of Engineering at Lund University from 2002 - 2006.
Filip Larsson
(Co-Founder)Is now CEO of Laris Fastigheter and Tilf AB.
Ludwig Magnusson
(CTO & Co-Founder)Previoulsy Full stack developer at Falcon Social and a Web Developer at Fatman.
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