Collections Support Agent, iwoca
£26k
+ Share options
More information about location
1-3 days a week in office
Online loans for small businesses
Job no longer available
Online loans for small businesses
201-500 employees
Job no longer available
£26k
+ Share options
More information about location
1-3 days a week in office
201-500 employees
Company mission
To fund one million small businesses.
Role
Who you are
- We look for people who are smart, humble, motivated and who are always looking to improve
- For this support-focused role, we’re looking for someone who loves detail and takes pride in keeping complex systems running smoothly
- Exceptional attention to detail: You take pride in accuracy, knowing that even small data errors can impact the wider team and our customers
- You double-check your work to ensure high standards are always met
- Strong organisational and time-management skills: You’re highly organised and capable of managing your own workload
- You can handle multiple competing priorities and strict deadlines without letting things slip
- Tech-savviness and adaptability: You’re digitally fluent and quick to learn
- You’re comfortable jumping between different software systems and tools simultaneously, and you pick up new platforms with ease
- Proficiency in data handling: You’re comfortable working with data and spreadsheets
- You know your way around Excel or Google Sheets and can use them to organise tasks, filter information, and track progress efficiently
- A proactive, problem-solving mindset: You don’t just follow instructions blindly; you look for solutions
- You’re quick to spot when something doesn’t look right, and you take ownership of fixing it or raising it with the right person
- Clear and empathetic communication: You’re a clear and collaborative communicator
- You can work effectively with various internal stakeholders and external partners, ensuring information is passed on accurately and professionally
- Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job
- We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience
What the job involves
- As a Collections Support Agent, you’ll provide the essential operational foundation that allows the wider team to focus on helping businesses get back on track
- You’ll be the engine room of the department, ensuring correspondence and administrative processes run seamlessly
- We see this role as the perfect starting block for a career in Collections at iwoca
- We’ve got a proven track record of people moving from this position into Collections and Paralegal roles, so we’re looking for someone who wants to develop, learn, and grow with us
- Supporting operational workflows: You’ll manage the intake of the Collections inbox and unassigned system tags, triaging incoming queries to the relevant team members to help us meet our 2-hour response target
- Facilitating insolvency administration: You’ll support the Collections team by processing insolvency tasks as directed
- This involves monitoring the insolvency inbox, accurately logging new cases, and passing relevant information to our external IP partners
- You’ll be the administrative link, ensuring instructions from the team are actioned efficiently
- Maintaining system and account accuracy: You’ll be responsible for a variety of system maintenance tasks to ensure our data remains pristine
- This includes managing account lifecycle updates (such as finalising account closures), applying interest freezes, and clearing nominal limits to keep customer accounts tidy
- Overseeing correspondence & post: You’ll monitor our automated letter generation process to ensure regulatory correspondence is sent correctly, performing quality checks on system-generated letters
- You’ll also manage the physical post, ensuring that all incoming post and cheques are scanned and uploaded to the correct customer accounts immediately
Our take
UK SMEs are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.
With offerings like iwoca's, gone are the days where waiting up to eight weeks for a loan decision was viable. Its simplified business loans of £1,000 - £500,000 come with no fees attached, and applying online takes no more than five minutes. The ready availability of iwoca loans gives business owners a level of certainty, so that they can make instant decisions to help their business grow.
iwoca has made a number of partnerships with other players in the business finance space, including an impressive industry-first invoice checkout integration with QuickBooks. Funding raised by the company, which is now operating at net profitability, will enable it to meet a recent surge in demand for corporate loans and offer more to larger SMB businesses. And the company has made several billion in funding available to over 100,000 businesses since launching, positioning itself as a leading European fintech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2025
$15.8m
SERIES D
Aug 2019
$13.4m
GRANT
Total funding: $113.6m
Company benefits
- Work where you work best: Twice a year we rent houses in places like Sicily and the French Alps where each team can work together for a week poolside. We champion flexible working in all our teams
- Invest in iwoca: We want people to be invested in iwoca's success so after six months you'll be awarded share options
- Keep yourself healthy: We offer comprehensive health insurance and cash plans. You'll also get gym discounts and we host yoga classes in the office every week
- Start (and end) your day right: Each floor of iwoca HQ has a fully stocked fridge for breakfast and every Friday we unwind with beers and wine
- Life-work balance: We know your life outside of work comes first. We offer enhanced maternity and paternity leave for new parents plus a nursery benefit. We also have unlimited unpaid leave
- Learning and development: Whether you want to learn to code, experiment with motion design, or beat cognitive biases, you'll have time and budget to invest in your professional development
Company values
- Motivated: Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into
- Smart: At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’
- Humble: We know all ideas are flawed, all code has bugs, and everyone makes mistakes - it’s how we learn. For us, being humble means you question yourself first, rather than your team
- Growth Mindset: We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Christoph Rieche
(Co-Founder & CEO)Previously spent 7 years at Goldman Sachs as a Vice President before co-founding iwoca in 2011.
Joost Versteeg
(CMO)Joost initially joined iwoca in 2017 as an Intern. Since then, they have held a number of roles, from Growth Analyst to Head of Commercial Strategy and became CMO in 2024.
People progressing
Serita joined as a Customer Onboarder, before moving into the Broker Team. Most recently they have been promoted to Partnership Manager.
Leo joined in 2018 as a Client Onboarder. Since then, they have worked in a number of roles and now serve as the Product Manager.
Jenny originally joined the Client Onboarding team and now leads the Customer Success department for the German business.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at iwoca
- We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.
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