Principal Program Manager, Salesforce

• You have 8+ years of experience in Program Management, Research Operations, Technical Program Management, User Experience Research (UXR), or a closely related field within a fast-paced technology environment
• You have experience working alongside Product Research, User Research, User Experience, Product Management, or Data Science teams
• You have a proven track record of scaling operations or research programs from the ground up, and strong experience leading cross-functional projects
• You have exceptional communication skills with a demonstrated ability to influence, align, and collaborate with cross-functional leadership and high-level stakeholders
• You're comfortable working with data, with experience leveraging product telemetry, Customer Relationship Management (CRM), or sales data to drive strategic operational decisions
• A related technical degree required

Desirable

• The Research Operations team sits within the Experience Organization, supporting Product Research and Design across Salesforce
• As a Principal Program Manager and Strategic Research Program Lead, you'll drive the evolution of Research Operations toward an AI-enabled model that redefines how we run research and engage with customers
• You'll bring systematic, long-term thinking to a team that connects product builders with the people who shape what we build — and you'll have the opportunity to architect the infrastructure, tooling, and strategies that scale research operations for the future
• Apply systematic, long-term strategic thinking to research operations — building repeatable mechanisms, infrastructure, and AI solutions that drive efficiency at scale, moving away from reactive, one-off request handling
• Design, build, and execute comprehensive operational and participant recruitment strategies tailored for new or immature product lines and highly specialized, hard-to-find niche personas. Convert existing but inactive contacts into active, well-profiled participants
• Serve as the steady hand in high-visibility, fast-moving initiatives — effectively translating vague or evolving research requirements into structured, actionable program plans
• Lead, influence, and coordinate across multiple internal teams, cross-functional partners, and executive stakeholders to ensure research operations align with broader business objectives
• Define and maintain operational health metrics for the research participant pipeline, including database growth, lead conversion rates, recruitment cycle times, and self-service adoption to surface trends and inform strategic decisions
• Deeply analyze telemetry, platform usage, and sales data to proactively identify untapped participant sourcing opportunities, keeping the research pipeline ahead of product needs