IT Operations Specialist, Thirty Madison

• 2+ years of professional experience in IT Operations, Systems Administration, or a related role OR a Bachelor’s degree in Information Technology, Computer Science, or a related field
• Strong customer service mindset, with a genuine desire to help others and improve their day to day technology experience
• Working knowledge of Okta, Google Workspace, 1Password, Zoom, and common SaaS productivity tools
• Hands-on experience with MDM platforms such as Intune and/or Kandji, including macOS and Windows device management
• Familiarity with Apple Business Manager (ABM)
• Proven ability to troubleshoot complex technical issues while communicating clearly and calmly with non-technical users
• Solid understanding of IT security principles, including access control, encryption, and threat detection
• Familiarity with ITIL framework and best practices is a plus
• Excellent communication and interpersonal skills, with the ability to build trust and collaborate across all levels of the organization
• Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles

Desirable

• As the IT Operations Specialist II, you will be responsible for ensuring the smooth and efficient operation of our organization’s IT systems and infrastructure while delivering an exceptional, people-first technology experience
• You approach IT as a service function—balancing strong technical ownership with empathy, clear communication, and a customer-centric mindset. Above all, you embody the mission of providing access to healthcare for all who suffer from chronic conditions
• Act as a trusted IT partner by proactively understanding employee needs and translating them into reliable, scalable, and user-friendly technology solutions
• Maintain technical ownership of the Pharmacy Management System infrastructure, including vendor relationship management, issue escalation, and continuous improvement
• Provide white-glove end-user support, resolving hardware, software, and access issues with a strong focus on user experience, communication, and follow-through
• Support and maintain enterprise platforms including Okta, Google Workspace (GWS), 1Password, Zoom, Workday, FreshService, Slack, and other SaaS tools
• Administer and support MDM solutions including Microsoft Intune and Kandji, as well as Apple Business Manager (ABM), ensuring devices are secure, reliable, and easy for employees to use
• Own and continuously improve IT onboarding and offboarding experiences, ensuring new hires feel supported from day one and departures are handled smoothly and securely
• Partner with stakeholders and cross-functional teams to implement tools and workflows that remove friction, improve productivity, and scale with the business
• Operate and maintain core SaaS systems, balancing system reliability, security, and usability
• Support IT solutions that scale and automate business processes, including SSO, MDM, ticketing systems, and access management, while keeping the employee experience front and center
• Thrive in an Agile environment, contributing ideas and improvements that enhance both service quality and operational efficiency
• Perform other duties as assigned