Senior Scaled Customer Activation Manager, Ramp

Bill Pay Specialist

$108-165k

OTE

80/20 Split. US salary dependent on location. OTE for Canada applicants: $147,000 – $202,125 CAD. + Offers Equity & Commission for all.

NetSuite

Quickbooks

Sage

Senior and Expert level

New York

San Francisco Bay Area

Remote from US

More information about location

All-in-one financial operations platform

Be an early applicant

All-in-one financial operations platform

1001+ employees

FintechB2BEnterpriseFinancial ServicesSaaSAutomation

Be an early applicant

$108-165k

OTE

80/20 Split. US salary dependent on location. OTE for Canada applicants: $147,000 – $202,125 CAD. + Offers Equity & Commission for all.

NetSuite

Quickbooks

Sage

Senior and Expert level

New York

San Francisco Bay Area

Remote from US

More information about location

1001+ employees

FintechB2BEnterpriseFinancial ServicesSaaSAutomation

Company mission

To help finance teams build healthier businesses.

Job

Company

Role

Who you are

Minimum 5 years of experience in customer success, account management, technical consulting, or product operations
Bill Pay / AP, Accounting Implementation Experience
Exceptional project management, organization, and time management skills
Excellent verbal and written communication abilities
Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds
Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively
Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues
Proven track record of exceeding quota or outperforming key metrics
Ability to anticipate customer needs and position product solutions effectively
High adaptability and comfort operating in a fast-paced, constantly evolving environment

Desirable

Experience working with accounting partners, Private Equity, or Venture Capital
Experience contributing to the development or scaling of new teams or programs
Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics
Experience in financial services sales
Background in high-growth startups
Knowledge of accounts payable or procurement processes

What the job involves

Bill Pay Specialist Customer Success Managers own the activation and growth of clients leveraging Ramp’s Bill Pay tool
As an early member of this team, you will play a key role in building and refining the program, defining the implementation motion, and shaping how Ramp activates and supports Bill Pay users at scale
Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale
Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully
Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience
Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach
Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized
Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency
Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance
Continuously grow, learn, and adapt within a fast-paced startup environment

Our take

Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.

Founded in 2019 and coming out of stealth in 2020, the company quickly reached a valuation of a whopping $8.1B in early 2022 and hit $22.5B in 2025. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.

The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.

Freddie

Company Specialist at Welcome to the Jungle

Insights

B Corporation

Top investors

77% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (3.5)

Company

Funding (last 2 of 12 rounds)

Nov 2025

$300m

GROWTH EQUITY VC

Jul 2025

$500m

SERIES E

Total funding: $2.1bn

Company benefits

Comprehensive medical, dental, and vision insurance
One Medical Membership
401(k) including an employer match
Unlimited PTO
Parental leave
Monthly wellness stipend
WFH stipend
Relocation support to move to NYC
Pet Insurance

Company HQ

Ukrainian Village, New York, NY

Leadership

Eric Glyman

(Co-Founder & CEO)

Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.

Karim Atiyeh

(Co-Founder & CTO)

Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.

Gene Lee

(Co-Founder)

Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.

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