Program Manager, Abridge

• 5+ years of experience in years of experience in project or program management, management consulting, or strategic operations, preferably within the healthcare or enterprise health systems sector
• Proven ability to influence without direct authority
• Technical aptitude with a quick learning ability for complex software solutions
• Demonstrated problem-solving skills with a proactive, results-oriented approach to account management
• Strong organizational and project management skills, capable of handling multiple partner relationships simultaneously
• Exceptional communication (both written and verbal) and interpersonal skills, with a proven ability to build trust and rapport.
• Detail-oriented with a focus on quality and efficiency

Desirable

• We are seeking a highly motivated Program Manager to join our Strategic Partnerships team
• As a Strategic Partnerships Program Manager, you will be an essential part of the Strategic Partnerships team, directly reporting to the Vice President of Strategic Partnerships
• Your primary responsibility will be to manage day-to-day partnership development activities, keep detailed project plans, and ensure internal alignment and clarity on partner-facing deliverables
• You will work closely with cross-functional leaders, internally and externally, to provide ownership and guidance while ensuring we are delivering on our commitments and deadlines in a timely and high-quality manner
• Partner Management: Work alongside the VP of Strategic Partnerships to triage incoming partner requests while building and maintaining strong relationships with key partner contacts. Conduct regular check-ins with partner stakeholders to understand progress towards goals, address questions or issues and understand their strategic objectives. Support partner status calls while establishing an agenda beforehand, identifying key action items and ensuring each are addressed within an appropriate time frame
• Internal Commercialization of Partnerships: Partner with a cross-functional team to design and execute on our internal commercialization effort. You will design and execute the coordination of cross-functional commercialization activities, ensuring that project timelines, milestones, and deliverables are met with precision. You will establish, enable, and support a governance framework between us and our partners. Your responsibilities will include creating clarity among cross-functional teams, tracking progress, and addressing any issues that arise to keep the program on track. You will be instrumental in streamlining processes, facilitating effective communication, and ensuring that all internal stakeholders are working cohesively towards our commercialization goals
• Project & Change Management: Completely own the project plan for each assigned partner, including the identification of key internal cross-functional owners, due dates, blockers and status. Partner with the VP of Strategic Partnerships to prioritize, escalate and strategize to deliver on partner requests efficiently. Partner closely with the success organization to apply their playbook and relationship management model to the unique needs of each strategic partner for ongoing partnership support and development to achieve our shared goals and objectives
• Data Management & Analysis: Become a super-user of our internal business intelligence tools. Identify areas for greater clarity or insights to drive efficient decision making internally and to provide meaningful data to our partners. Review key metrics and own a summary of key trends. Work with the VP of Strategic Partnerships to analyze and strategize the next best action
• Abridge Product and Strategy Knowledge: Maintain a deep familiarity of Abridge’s product offering, roadmap, and strategic direction. Understand the industry landscape and how Abridge fits in. Spend enough time with clients to know how our work impacts them