Customer Operations Manager, Fairmarkit
$90-120k
More information about location
Autonomous sourcing for all spend
Be an early applicant
Autonomous sourcing for all spend
101-200 employees
Be an early applicant
$90-120k
More information about location
101-200 employees
Company mission
To enable organizations to purchase the goods and services they need in the most efficient way possible.
Role
Who you are
- 5+ years in Customer Success Ops, Revenue/Business Operations, or a related function at a high-growth B2B SaaS company
- Proven success managing cross-functional programs with measurable impact
- Expert-level experience with Salesforce, Looker, and tools such as Salesloft, Marketo, UserGems, Rattle
- Strong analytical skills; fluency in Excel/Google Sheets and BI/reporting tools
- Comfortable operating in a remote, fast-paced, and collaborative environment
- Clear and concise communicator with the ability to influence stakeholders at all levels
- Detail-oriented and organized, with strong prioritization and time management skills
Desirable
- Experience with AI-driven customer engagement or sales enablement technologies
- Familiarity with procurement, supply chain, or enterprise software environments
What the job involves
- Fairmarkit is seeking a proactive and data-driven Customer Operations Manager to join our Operations team. This role is pivotal in scaling and optimizing our post-sales customer engagement and revenue retention strategies. You’ll partner cross-functionally with Customer Success, Revenue Operations, Marketing, and Product to drive operational excellence, program execution, and actionable customer insights
- Program Management
- Design, launch, and manage strategic customer operations initiatives (e.g., lifecycle programs, health scoring models, expansion playbooks)
- Ensure programs are measurable and scalable across global teams
- ️ Tool Enablement & Automation
- Optimize GTM tech stack (Salesforce, Looker, Salesloft, UserGems, Rattle, Marketo, etc.) to improve customer workflows and team efficiency
- Identify automation opportunities to reduce manual effort and increase consistency
- 📊 Data Analysis & Reporting
- Build and maintain dashboards to monitor team and customer performance
- Analyze trends to inform leadership decisions around retention, expansion, and customer health
- 🔁 Process Improvement
- Identify inefficiencies across the post-sale journey; collaborate with stakeholders to implement scalable solutions
- Establish SOPs and drive adoption across Customer Success and cross-functional teams
- 🤝 GTM & Customer Success Enablement
- Collaborate with RevOps and Marketing on campaigns, onboarding flows, and expansion plays
- Support the execution and continuous improvement of key customer touchpoints
- 📡 Cross-Functional Collaboration
- Act as an operational liaison between CS, Sales, and Product to ensure aligned metrics and workflows
- Champion consistency in customer data, reporting, and engagement strategy
Our take
Fairmarkit is an automated sourcing platform that helps enterprises make their procurement of goods and services more efficient and cost-effective. By digitizing the management of a company’s tail spend and simplifying potential customers ’RFPs (Requests For Purchase), Fairmarkit’s mission is to save companies and their employees valuable time on the processes that a computer can do.
Founded in 2017, Fairmarkit still competes with monoliths in the automated sourcing sector such as Oracle and SAP. Despite this, it has carved out a niche in the market by focusing its energy on the tail-end space of business, an area that it deems underdeveloped.
As a comparatively young company in the intelligent sourcing world, Fairmarkit has been boosted by significant successive funding rounds, showcasing the industry confidence in the company and enabling its plans to double its workforce. Alongside this, it's also been recognised on the Forbes' 2025 List of America's Best Startup Employers, the fourth year in a row for the company to do so.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2022
$35.6m
SERIES C
Dec 2020
$30m
SERIES B
Total funding: $76.6m
Company benefits
- Work flexibility
- Equity
- Paid parental leave
- Home office stipend
- Sabbatical leave
- Summer Fridays & Holiday Hiberation
- 401k Company match
- Mental health & Mindfulness resources
Company HQ
Downtown, Boston, MA
Leadership
Kevin Frechette
(Co-Founder & CEO)Previously Regional Sales Director at Turbonomic and Account Executive at EMC Corporation. Currently Ambassador at the Sustainable Procurement Pledge.
Viktor Kusch
(Co-Founder & CTO)Previously IT Management Director at Biokon. Currently CEO / CTO at KU64 Inc. / Clever IT systems / marketmech.com
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