IT Analyst, Censys

• 5+ years experience supporting IT services and contributing to technology-driven business processes
• Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Desirable

• As an IT Analyst, you will be responsible for supporting Censys’ employees, devices, and software
• As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams, and be a valued team member of a mission-driven technology company at an exciting time in its history
• Reporting to the Director of IT & Corporate Security, you will work closely together to support our most valuable assets - our people
• Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
• Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
• Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom
• Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
• Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
• Manage updates to our inventory management system
• Support technical onboarding process and duties
• Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
• Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency