Sales Operations Commission Analyst, Lighthouse
$80-95k
Office located in Denver Metropolitan Area
Hotel revenue management solution
Be an early applicant
Hotel revenue management solution
501-1000 employees
Be an early applicant
$80-95k
Office located in Denver Metropolitan Area
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- A minimum of 3 years of experience in Sales Operations, Finance, or Business Operations, with at least 1-2 years of direct experience administering and calculating sales commissions
- Ability to manage and protect highly sensitive and confidential compensation data. Discretion and integrity are crucial for this role
- Advanced proficiency in using and administering a commission management software, such as Spiff (experience with other platforms like Xactly, CaptivateIQ, or QuotaPath is also a plus)
- Proficiency with CRM systems; Salesforce is required
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, and complex formulas)
- Demonstrated ability to perform successfully and thrive in a fast-paced, intense, high-growth Tech/SaaS environment
- Exceptional organisational skills, with high attention to detail and accuracy in data management
- Strong analytical and problem-solving skills with the ability to interpret complex compensation plans and communicate logic clearly to stakeholders
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience
- A demonstrated ability to understand and articulate complex requirements
- Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you
What the job involves
- We are hiring a highly analytical Sales Operations Commissions Analyst to join our team in Denver
- You will contribute to Lighthouse’s success through providing support to the commercial teams, making sure every salesperson is paid correctly and on time
- You will own the end-to-end cycle of commission administration, from setting up plans in our system [Salesforce] Spiff, to making the final payment calculations
- We need someone who is an expert in Salesforce.com reporting, and can find ways to automate our processes and deliver clear insights
- You will be the first point of contact for both senior sales leadership and sales representatives to discuss and roll out commission plans
- In this role you will be reporting to our Senior Manager of Sales Operations within the Business Operations team
- Commissions administration; issue compensation plan documents for all new joiners and during every financial year transition. Manage the end-to-end global commission calculation process for all commissionable roles in accordance with compensation plan documents, ensuring accuracy and timeliness
- Serve as the primary system administrator and subject matter expert for our compensation platform, Spiff. This includes managing plan design configuration, maintaining data integrity, troubleshooting, handing over monthly files to payroll, and creating detailed commission statements
- Audit and validate sales performance data across systems, including reviewing commission-related data in Salesforce, Looker, bookings reports, and contracts to ensure transactional accuracy
- Serve as the primary point of contact for the sales team regarding their incentive compensation. Manage and resolve commission inquiries and disputes from the sales team in a timely and professional manner, providing clear explanations of plan mechanics and calculations
- Develop and maintain dashboards and reports (e.g., using Salesforce, Google Sheets, Looker, or Spiff) to provide leadership with detailed analyses on commission trends, plan effectiveness, and quota attainment
- Identify inefficiencies in the commission process and actively implement improvements to streamline methodologies and enhance reporting
- Stakeholder Communication & Exception Management: Act as a key liaison with senior Sales leadership and Finance/People/Legal teams to manage, communicate, and document exceptions, adjustments, and policy interpretations, ensuring alignment across the commercial organisation
- Cross-functional Collaboration: Support month-end and quarter-end close processes, collaborating with the Finance and Accounting teams on commission accruals, reconciliations, and audit requests
- Plan Management: Assist in the design and modeling of new incentive compensation plans, including administering sales incentives (spiffs) and managing commission plan adjustments for new hires and departures
- Tactical sales ops support: Assist the tactical sales ops team and finance ops team with day-to-day scenarios, ensuring data accuracy for comp calculations
- Strategic support: understand and execute operational plans that support the wider sales operations strategy and priorities
- Develop and implement training, content, processes and tools needed to support sales fully understand their commission plan
- Prioritise your workload and set appropriate expectations with stakeholders across different departments
- You'll work closely with the entire sales organization, from reps to leadership, and collaborate with key partners in Finance Operations, Data Analytics, and the CRM & Sales Systems team to keep our rapid growth on track
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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