IT Support Engineer, Planet

• Ability to work well as part of a team with a collaborative mindset
• Ability to provide friendly, approachable support to users
• 2+ years of experience in IT support, with a focus on device lifecycle management, user support, and videoconferencing solutions
• Proficiency in managing Windows and macOS operating systems, with Linux experience as a plus
• Experience with Okta, Google Workspace, Slack, Zoom, Jamf, NinjaOne, Atlassian tools (Jira, Confluence), or similar systems
• Solid knowledge of videoconferencing solutions (Polycom, Zoom)
• Excellent troubleshooting and problem-solving skills
• Excellent communication skills
• Fluent in reading, speaking and writing in English

Desirable

• As an IT Support Engineer, you will play a key role in managing and supporting the day-to-day IT needs of our employees across multiple regions
• This role focuses on providing support in device lifecycle management, user support, and videoconferencing solutions
• You will work closely with our IT team to ensure seamless operations across all office locations while ensuring a top-notch digital experience for employees
• We are a dedicated IT support team headquartered in Berlin, with additional offices in Ljubljana and Haarlem, providing essential IT support for our employees across Europe and Asia
• Our team manages several key processes: onboarding and offboarding, device lifecycle management, user support and maintaining the office IT infrastructure, including videoconferencing systems
• We work with a variety of tools, including Okta, Google Workspace, Slack, Zoom, Office365, Jamf, NinjaOne, and Atlassian suite (Jira, Confluence), to deliver high-quality IT support across the organization
• We are committed to providing an excellent digital experience for our employees and fostering a supportive, collaborative team environment
• Device Lifecycle Management: Manage the full lifecycle of devices, from procurement and setup to deployment, maintenance, patch management and decommissioning
• User Support: Provide advanced support for employees using Windows and MacOS operating systems. Troubleshoot and resolve hardware and software issues. Linux experience is a plus
• Videoconferencing Solutions: Support and maintain office videoconferencing solutions, including Polycom and Zoom Rooms, ensuring smooth and reliable operation
• Onboarding/Offboarding: Handle onboarding and offboarding processes for employees, ensuring they have the necessary IT resources and access
• Design, implement, and refine IT processes to enhance operational efficiency and team performance
• Collaboration: Work closely with the rest of the IT team to provide high-quality support to all employees across EMEA/APAC regions, fostering a collaborative and supportive team culture

• Application Deadline: June 30, 2025 by 23:59 PDT