Service Designer, CrossSense

• 3–5 years of experience in service design or participatory design (ideally within an assistive tech, healthtech, medical device, or digital health context)
• Proven ability to facilitate safe and ethical co-production sessions with vulnerable populations or people with diverse cognitive needs
• Strong visual communication skills for storyboarding and journey mapping, alongside the ability to create high-fidelity, interactive prototypes
• Demonstrated ability in translating complex qualitative user feedback into actionable product requirements for a multidisciplinary team
• Experience in mapping complex user journeys across multiple hardware platforms (e.g., mobile to wearable)

Desirable

• Shape the future of AI-powered cognitive care by leading co-production that translates lived experience into intuitive, compassionate smartglasses experiences for people living with dementia
• Service blueprinting – design and map the full end-to-end user journey, managing the conversion funnel from the smartphone app to smartglasses
• Co-production synthesis – lead the co-design sessions and consultation workshops, translating qualitative insights into "Participant Voice" records that inform the backend knowledge graph and AI orchestration
• High-fidelity prototypes and assets – produce and manage audio-visual assets (icons, colour-coded labels, animations) that are ready for integration into our Unity-based client
• Inclusive design systems – develop and maintain accessibility protocols that support users with diverse cognitive needs, ensuring features like subtle multisensory overlays and therapy-aligned conversation, are functional, accessible and respectful
• Clinical study support – collaborate with science leads and researchers to ensure user experience elements are rigorously integrated into our studies and the market product
• Map "prevent, reduce, delay" pathways for different user cohorts to help generate commissioning-ready evidence for health and social care providers

• 1. Please submit your CV along with a short note (maximum 500 words) describing a co-design project you have led. Explain how you would approach facilitating a session with people living with dementia, specifically considering how to support their functional identity and cognitive resilience. We encourage applications from people with lived experience of dementia in their environment
• 2. Video call interview
• 3. In-person interview