Customer Solutions Engineer, Dexory
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Data-driven robotics
Be an early applicant
Data-driven robotics
101-200 employees
Be an early applicant
+ Share options
More information about location
101-200 employees
Company mission
To uncover intelligence through technology that empowers businesses to optimise, predict and grow.
Role
Who you are
- Comfortable with working with large data sets as well as troubleshooting issues on hardware and software products
- Strong communication skills and ability to explain technical concepts clearly and listen actively
- Adept at problem-solving, analytical thinking, and creative solutions
- Empathy and customer focus are crucial for understanding and meeting client needs
- Effective teamwork, interpersonal skills, and the ability to collaborate across departments are essential
- Understanding of Logistics and Ecommerce market a plus
- Experience with warehouse automation solutions, experience with WMS and related logistics business software a plus
- Competent with Google Suite and Microsoft Office
- Ability to work in a fast paced team environment
- Proficient English written and verbal communications skills required to collaborate effectively with internal and external teams
What the job involves
- This is a high impact role to help ensure customer growth and success
- This is a multi-faceted role with elements of Sales Engineering and Robot Deployment/Support
- This role requires a customer facing professional that can mix technical and commercial skill to drive market expansion of Dexory solutions
- You will play a key part in helping to deliver our product into our customers’ hands; working closely with the commercial and engineering teams to support the sales and integration process
- Act as the main North American customer contact for deployment and installation of our hardware and software platforms
- Work with customers to schedule delivery and installation of hardware and software products, including mechanical, electrical, software, and network services
- Take part in customer site visits to execute the installation process, including system setup, configuration, calibration, and troubleshooting
- Maintain and facilitate communication with customers to resolve any technical issues with their installation of deployment processes
- Coordinate technical sales activities for prospective accounts, performing both in-depth and high-level technical presentations for customers and prospects
- Support existing customer site operations on a day-to-day basis as required
- Serve as a point of contact for escalated technical issues
- Support warehouse mapping, preventative maintenance, and system upgrades
Our take
Dexory (formerly known as BotsAndUs) strongly believes in the symbiosis of humans and robots. The company develops state-of-the-art robotics and AI products by combining social sciences with human-centered design and cutting-edge engineering. Though the rise of robotics is often accompanied by the question of job losses, Dexory wants to liberate businesses from dull, repetitive and now even dangerous work, so their employees can focus on the things that bring the most value - the ‘upskilling the workforce’ argument.
The demand for automation and robotics has seen a significant rise driven by global events. And Dexory is responding by accelerating robot deployments, and exploring new products and services, including accelerating the deployment of its automation solutions across indoor, dynamic spaces.
Dexory is already collaborating with some of Europe’s biggest retailers and airports to support them across customer service and operations. Right now, the company works with clients including Heathrow Airport and British Airways, putting it in a good spot for future growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
Portobello, London, UK
Leadership
Andrei Danescu
(Co-Founder & CEO)Expert in robotics and control from working as an engineer in several places including Jaguar Land Rover and a Formula One Team.
Oana Jinga
(Co-Founder & CCO)With a background in leading strategic partnerships at Google for 6+ years and developing innovative products at Telefonica, their career touched on various areas of the tech world.
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