Senior Software Engineer, ServiceNow
User Interface
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG)
- 1+ years of integrating Copliot/windsurf (or equivalent)
- 5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
- Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents
- Deep knowledge of Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks
- Passion for evaluating root causes with LLMs and problem solving, domain expertise preferred
- Strong skills in Java and related frameworks
- Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools
- Strong in query language - SQL, Prometheus Query Language
- Preferred: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments
- Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles
- Preferred: Hands-on expertise with AI orchestration frameworks and building workflows for agentic or multi-agent systems
- Development experiences on the ServiceNow Platform is a big plus
- Proficiency in Python, Java, or similar object-oriented languages
- Experience with modern front-end frameworks such as Angular, React, or Vue
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
- Understanding software quality principles including reliability, observability, and production readiness
- Ability to troubleshoot complex systems and optimize performance across the stack
- Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
- Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
What the job involves
- As a Sr. Software Engineer you will be a member of our Global Cloud Services organization
- In this challenging role, you will have the opportunity to build next generation customer facing cloud Observability tools
- You will also work cross functionally with multiple teams on the design, architecture and implementation of our Observability platform with the focus on AI powered UX that enables self-service monitoring for our customers
- This role requires the candidate to spend 90% of time on UI development and 10% on backend development
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
- Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities
- Integrate automated testing into development workflows to ensure consistent quality across releases
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
- Develop High-Quality, Scalable, and Reusable Code Using AI-Assisted Tools
- Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase
- Own the End-to-End Software Development Lifecycle (SDLC)
- Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions
- Drive the full SDLC—from rapid prototyping to design, implementation, testing, and deployment—using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality
- Design and implement Observability products and features that are AI-native
- Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience
- Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Share this job
View 179 more jobs at ServiceNow