Customer Strategy Principal, League
CA$140.2-210.4k
Consumer experience platform for healthcare
Be an early applicant
Consumer experience platform for healthcare
201-500 employees
Be an early applicant
CA$140.2-210.4k
201-500 employees
Company mission
To power next-generation healthcare experiences with a platform built to enable CX transformation.
Role
Who you are
- 8-10 years work experience, ideally in healthcare management consulting or equivalent industry experience
- Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
- Experience working with external clients from major Fortune 500 companies
- Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
- Startup and/or growth stage technology experience preferred (but not required)
- Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus
- Compliance with Information Security Policies
- Ensure access management is performed in compliance with the employee's role and responsibilities
- Responsibility and accountability for executing League's policies and procedures within the department/ team
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
What the job involves
- As a Principal, Customer Strategy you are accountable for the overall growth, retention, and value delivered to League’s platform customers
- Your core responsibilities include managing key customer relationships where you will partner closely with their digital leaders to understand core business needs and advise on how League’s platform will help them achieve success through modern and differentiated digital experiences
- You will work cross-functionally at League to deliver on those needs through implementations, upsells, and customer management that drives commercial success and positive business outcomes
- You will report to an AVP of Customer Strategy and lead key customer relationships for League
- It is vital to have strong client management and communication skills, strong strategic thinking to derive the correct solutions to meet our platform customer’s needs, and strong commercial acumen to identify and understand the impact of growth opportunities within our customer relationships
- Act as the business lead from League for platform customers
- Drive the definition of high level business requirements for the product solution in collaboration with a cross-functional team at League
- Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team
- Partner day-to-day with program management to assess progress, drive key deliverables, ensure on-track and successful launches of new solutions and enhancements, and support the escalation of customer issues
- Identify opportunities to grow the customer account or expand League’s revenue within an account (and work in partnership with Sales & Legal to execute on such opportunities)
- Support cross-functional collaboration across League business, product & operations teams
- Lead and/or support other key strategic initiatives for League to drive overall growth
Application process
- Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
- You should receive a confirmation email after submitting your application
- A recruiter (not a computer) reviews all applications at League
- If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring
Our take
Health benefits are a top requirement for anyone seeking a new job in the US today, but classic one-size-fits-all plans are no longer regarded fit for service. League's platform - for payers, providers, consumer health businesses, and employees - connects all benefits in one HIPAA-compliant place, to enable all bodies involved with health benefits to provide better customer healthcare experiences.
League is already one of the bigger players in the employee wellness space, having capitalized on the recently accepted correlation between employee health and productivity to secure huge clients like Uber, Shopify and Unilever. The company has seen significant investment which will support the scaling of its platform-as-a-service offering, to position it as the leading digital infrastructure for an integrated health ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2022
$95m
SERIES C
Jul 2018
$47.1m
SERIES B
Total funding: $171.1m
Company benefits
- Flexible medical and dental plans
- 401(k) and RRSP matching programs
- Health, lifestyle, learning and family spending accounts
- Employee stock option program (ESOP)
- Generous leaves (including parental and sabbatical)
- Flexible time off
Company values
- Creating a healthier future: We believe in what we do, and we are not afraid of audacious goals or big ideas. We are here to change the lives of millions.
- Aspiring to live our best lives: We encourage each other to live life to the fullest, inside and outside the office.
- Building a dream team: We believe success is a teams sport. We all contribute to the growth of our team by listening, learning, being respectful, lending a helping hand and championing diversity.
- Taking ownership: We trust you to do your job, take risks, succeed, fail and try again. Take initiative, get creative and be resourceful. We're behind you 100%.
- In it to win it, together: We have a huge mission, so bring all of your mabition, innovation, ingenuity, creativity and grit. This is not for the faint of heart.
- Invested in inclusion: We believe that every Leaguer belongs.
Company HQ
Entertainment District, Toronto, ON
Articles
Leadership
Michael Serbinis
(CEO & Founder)Founder of DocSpace and Kobo. Experience as CEO for Three Angels Capital and Board Director for Vector Insitute, among other prominent business leadership roles.
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