Customer Marketing Manager, SevenRooms

• You have a bachelor’s degree in Marketing or a related field
• You possess at least 3+ years of experience in marketing, with a strong preference for customer marketing or account management experience in the tech or hospitality industry
• You are a customer-focused individual who is passionate about creating engaging customer experiences and building strong relationships
• You have a proven track record of executing successful marketing campaigns and events
• You are highly analytical and data-driven, comfortable with CRM software and other marketing analytics tools
• You possess excellent communication and interpersonal skills, capable of working cross-functionally and with diverse teams
• You are creative and innovative, constantly looking for new ways to engage customers and improve marketing strategies
• You are proactive, organized, and can manage multiple projects simultaneously in a fast-paced environment
• You have a passion for the hospitality industry and are excited about the impact technology can have on improving customer experiences

• As a Customer Marketing Manager at SevenRooms, you will play a pivotal role in ensuring customers are aware of and adopting critical platform features
• You will be responsible for creating and managing customer-facing campaigns that educate and empower our clients to maximize the value they derive from our platform
• At SevenRooms, our Marketing Team is the driving force behind our brand's growth and visibility in the hospitality industry
• Comprised of creative thinkers, data-driven strategists, and innovative storytellers, our marketing professionals are passionate about connecting with our audience and showcasing the transformative power of our platform
• From crafting compelling campaigns and engaging content to nurturing leads and fostering customer relationships, our team works collaboratively to deliver impactful results and drive measurable business outcomes
• With a focus on innovation, creativity, and customer-centricity, the Marketing Team at SevenRooms is dedicated to empowering hospitality professionals to thrive in an ever-evolving digital landscape
• Develop and implement a comprehensive customer-centric marketing strategy that deepens engagement, enhances customer retention and drives customer advocacy
• Collaborate with the sales, customer success and product teams to create targeted campaigns that highlight product features and customer successes
• Manage the creation, execution and overall calendar of customer marketing campaigns, including new product releases, newsletters, webinars and other promotional materials
• Monitor and analyze the performance of content initiatives using key metrics. Use data-driven insights to refine strategies and improve effectiveness of customer content marketing efforts
• Utilize CRM and other marketing tools to track campaign performance and customer engagement metrics
• Work closely with the customer success and support teams to identify common customer challenges and develop marketing solutions to address them
• Stay informed of industry trends and competitor strategies to ensure our customer marketing remains innovative and effective

• 401(k) & Retirement Plans: Helping you prepare for your future
• Medical, Dental & Vision Insurance: Multiple plans to fit your unique needs
• Flex Hours & Remote Work: Your own schedule, on your own terms
• Stock Options: Have a stake in our growing business
• Paid Parental Leave: Time off to grow and support your family
• Learning & Growth: Providing support and programming to give you room to grow
• Unlimited Vacation: Take the time you need for some R&R
• Fresh Start: Your first two weeks of employment as paid time off
• Roomies Choice: A monthly stipend giving you choice to invest in yourself
• Tenure Experiences: Milstone awards to recognize your time and deidcation

Total funding: $71.5m

SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.