Account Executive, Signpost
In office on T/W/Th
3 days a week in office
Customer communication software
Be an early applicant
Customer communication software
101-200 employees
Be an early applicant
In office on T/W/Th
3 days a week in office
101-200 employees
Company mission
To create a world where local businesses, from small to large enterprises, can all prosper due to great and lasting customer relationships.
Role
Who you are
- We are seeking candidates with Account Executive experience to join Signpost as a Solution Specialist
- 2-4 years of experience in Sales, Customer Success, or Solutions Consulting (SaaS or tech preferred)
- Proven ability to manage both customer acquisition and early-stage onboarding/implementation
- Strong consultative skills with the ability to uncover customer needs and align solutions
- Excellent communication and relationship management skills
- Comfortable working cross-functionally with Marketing, Product, and Engineering
- High energy, proactive, and adaptable in a fast-paced environment
What the job involves
- A hybrid role at the intersection of Sales, Onboarding, and Customer Success
- This role is critical to ensuring customers realize value in the first 90 days (the most important period in their lifecycle)
- The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success
- Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads
- Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals
- Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time
- Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources
- Ensure smooth activation and that usage milestones are met in the first 90 days
- Proactively manage customer relationships during the early stage, resolving issues and driving adoption
- Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle
- Serve as a support contact for non-managed accounts beyond 90 days
- Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days
- Collaborate with Marketing teams to refine inbound and overall lead processes
- Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery
- What Success Looks Like:
- Customers are fully activated and realizing value within 90 days
- Retention and expansion goals in the early customer lifecycle are consistently achieved
- Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels
- Reduced clawbacks and churn due to smooth handoffs and strong early adoption
- Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes
- Help shape how we onboard and support customers in their most critical first 90 days
- Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth
- Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity
Our take
Running a small business can be challenging. With so many things to do and think about, local business owners often don't have the time or resources to dedicate to marketing and reputation management. This puts them at a disadvantage compared to larger corporations that have access to powerful marketing tools.
Signpost is a customer relationship management suite that levels the playing field for local business owners, who make up 99.7% of all US businesses. It allows local businesses to manage the full lifecycle of its customer interaction and has reported that most local businesses on its platform see ratings improve by over 30%, with revenue increasing by over 10%.
With nearly $90M in secured funding, a user base surpassing 20,000, and a recent milestone achieved through its acquisition by Hibu Inc, Signpost is not just thriving but also paving the way for a promising future. By leveraging the strengths of both entities, this collaboration aims to drive innovation, enhance offerings, and establish a formidable presence in the ever-evolving SMB market.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2019
$52m
LATE VC
Nov 2017
$5m
LATE VC
Total funding: $93.7m
Company benefits
- Equipment: Signpost provides all new employees with laptops and the equipment they need to be successful
- Culture: Signpost celebrates monthly birthdays, hosts office parties, and funds employee appreciation events
- Hands-on Training: We provide comprehensive, hands-on training by department for every new employee at Signpost
- Community: Signpost supports employee groups focused on important causes and one volunteer day per quarter for each employee
Company HQ
Chelsea, New York, NY
Leadership
George Bilbrey
(CEO, not founder)Previously the COO of Veripost and CEO of Assurance System. Most recently, they worked at Return Path, first as President and then as President & Chief Customer Officer.
Salary benchmarks
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