Onboarding Program Manager, Harvey

• 5+ years of experience in onboarding program management, learning & development, employee experience, or similar roles at high-growth companies
• Expertise in workflow automation and systems architecture – you should be excited about building and maintaining complex automations that orchestrate dozens of touchpoints
• Exceptional project management skills with obsessive attention to detail
• Grit, figure it out factor, ability to operate autonomously, high ownership, low ego – no task too small attitude
• Outstanding cross-functional collaboration skills
• Creative thinking that balances operational excellence with memorable, culture-defining moments
• Metrics-driven mindset with experience establishing feedback loops and measuring program effectiveness
• Someone to collaborate in the office at least three days a week. This role works best alongside cross-functional partners and benefits from fast, in-person problem solving

Desirable

• As our Onboarding Program Manager, you'll own the end-to-end new hire experience globally
• We want to build a truly world-class onboarding program
• You'll own the playbooks, systems, and regional infrastructure that ensure every new Harvey team member– joining from anywhere in the world– feels excited, prepared, and certain they made the right choice
• This role reports to our People Operations Lead, Tia Thomson, and partners with every function across Harvey to create seamless handoffs from day one through the first 90 days
• Build Global Onboarding Infrastructure
• Design bulletproof playbooks (run-of-shows, facilitator guides, troubleshooting protocols) that enable flawless execution by facilitators, anywhere
• Launch regional onboarding hubs in London and Sydney with trained local facilitators
• Own and optimize complex automation infrastructure and self-serve tools across our entire onboarding tech stack– including HRIS provisioning, calendar management, Slack channel creation, manager notifications, and multi-touchpoint communication sequences
• Establish metrics and feedback loops to continuously improve the experience
• Own the Full Onboarding Journey
• Partner cross-functionally with Workplace, IT, RevOps, Engineering, Product, GTM, and more to build and execute our onboarding program
• Orchestrate impeccable 2-day orientations for every new hire cohort — no detail overlooked
• Continuously refresh programming to reflect our evolving product and team, developing modular content for different audiences (legal vs. non-legal backgrounds, functions, geographies)
• Create seamless handoffs to functional teams and managers
• Equip managers with training, templates, and frameworks to effectively ramp up their new team members
• Deliver Memorable Employee Experiences
• Build pre-boarding experiences that generate excitement before day one
• Infuse Harvey's distinct culture into every touchpoint to make onboarding definitively "Harvey", creating standout moments that surprise and delight