IT Technician, GoCardless

• Understanding of Apple hardware, and operating systems
• Understanding of Google Workspace services, Gmail, Docs, Sheets, Slides & Drive
• Ability to work independently or as part of a team working towards a common goal
• Excellent written and verbal communication skills
• Excellent customer service skills
• You should apply if you enjoy:
• Efficiently and effectively troubleshoot and resolve daily IT issues reported by end-users
• Improve customer experience with your ideas and solutions
• Track open tickets, prioritise, and document resolution of end-user requests
• Make sure all users and devices are compliant with security standards
• Creating and maintaining procedural documentation

• The IT Support Team at GoCardless cares deeply about the experience we provide, from day one. We act with people’s best interest at heart: we take responsibility for their problems and we know that there is always something we can do to help
• We enable GoCardless’ employees to focus on what matters most to them by removing all potential distractions: from Wifi to networking problems, we are there to make everything easy!
• As an IT Support Specialist you will be involved in supporting our employees as well as improving our internal processes
• Key technologies we use include but are not limited to: Mac OS X, Google Workspace, Slack and Zoom for communications, Jira, and Okta
• Staff the GoCardless Tech Bar providing 1st line IT support either in-person or via tickets logged through the Service desk
• Ensure all IT requests are appropriately logged within the IT Service Desk system
• Basic Troubleshooting: Diagnosing and resolving application errors, printing issues, network connectivity problems and basic hardware faults
• Hardware Support: Identifying and resolving basic hardware issues
• Escalation: Identifying issues that require escalation to 2nd/3rd line support and effectively documenting details within the ticket and clearly communicating the escalation
• Staff Training: Train staff on best practices and how to get the most out of the equipment and tooling provided by IT
• Business Events Support: Provide IT support for on-site events being run by the business
• Complete IT On/Offboarding activities
• Documentation: Create and maintain IT support documentation including self help guides, knowledge base articles and FAQs
• Asset Management: Maintain in office equipment stock levels
• Collaboration: Work with others within the IT team to resolve issues and share knowledge
• Continuous Improvement: Contribute to the development & improvement of the IT support processes and procedures

• 30 min call with one of our recruiters
• 45 min Hiring Manager Interview
• 1h Role Fit interview with the team (2 persons)
• Offer!

• Enhanced maternity, paternity and shared parental pay
• 27 days holiday (excl. bank holidays)
• Work-away scheme
• Health insurance
• 4 additional wellbeing days off per year
• Equity grant for all permanent employees

Total funding: $634.3m

GoCardless has emerged to facilitate recurring payments, with a focus on streamlining the subscription economy. After securing $75M in 2019 for international expansion, the company now operates in over 30 countries, processing over $130B annually across more than 2500 for 100,000 businesses.