Technical Account Manager, Corelight
North America
$135-150k
Salary in US currency, may vary in other locations + Equity
Network & cloud security
Be an early applicant
Network & cloud security
201-500 employees
Be an early applicant
$135-150k
Salary in US currency, may vary in other locations + Equity
201-500 employees
Company mission
To help defend the world's most sensitive, mission-critical organisations.
Role
Who you are
- Ability to translate technology details and company business needs to diverse audiences
- Subject matter expertise in security, Zeek related products, Suricata, and adjacent markets (EDR, Splunk, ELK, Humio, etc.)
- 7+ years experience in a hands-on technical role (troubleshooting, system administration, networking, security, etc.)
- Excellent business writing and presentation skills
- Able and willing to travel, including internationally
- Work odd hours, and be very available, especially for post-sales support
- BS/BA or equivalent in relevant field (CS, EE, MIS)
- Must have a strong understanding of network security, incident response, and threat hunting
- Must have strong networking experience
- Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.)
- Experience with packet captures (PCAP) and utilities (tcpdump, wireshark, etc.)
- Any professional or expert level security certification (CISSP, CISM, GIAC, etc.) a plus
What the job involves
- The Technical Account Manager (TAM) position at Corelight is part of the Customer Success organization
- As a TAM you will be a strategic partner to our customers and help drive the adoption of Corelight products
- In addition to delivering post-sales assistance to strategic opportunities, the TAM will advocate for customers and provide feedback and customer requirements to Engineering, Product Management, and the Sales Organization
- The relationships you develop with your customers will allow you to understand their needs and challenges, and ensure they continue to receive the greatest value from Corelight’s products
- Establish and drive key technical/executive relationships with strategic customers
- Assist the sales teams in delivering an ongoing confirmation of the value Corelight products provide for our customers
- Work closely with customers on implementing new features and delivering additional value utilizing currently available Zeek packages and developing custom scripts when required
- Be an advocate for customers, and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum
- Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services
- Guide customers and drive achievement of key milestones around implementation and adoption of new features
- Provide best practices and accelerated support for Corelight solutions
- Develop best practice recommendations for partners based on the experience gained from customer engagements
- Work closely with Product Management and Engineering to understand current features and limitations, and assist in prioritizing product requirements by communicating customer needs and impact
- Perform hands-on troubleshooting, configuration, and demonstration of Corelight products
- Documenting the communication you have with the customer into our ClientSuccess platform
Our take
Corelight is a software company that integrates machine learning into cyber and cloud security. It develops NDRs (Network Detection and Response systems) alongside virtual, software and cloud sensors to better protect enterprises and institutions.
The company's most popular product is the Zeek Network Security Monitor, which is used by the likes of Amazon and Mozilla. It is also continually developing new products (such as a Cloud Sensor for Amazon Web Services) as the nature and complexity of cyber threats continue to grow.
Launched back in 2013, the company has been around for a while now, but it continues to keep up to date with the changing market. In 2024, Corelight secured immense Series E funding as it capitalises on the booming AI and cyber defense markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2024
$150m
SERIES E
Sep 2021
$75m
SERIES D
Total funding: $309.2m
Company HQ
Financial District, San Francisco, CA
Leadership
Brian Dye
(CEO)Former CPO of the company. Prior to this, they were EVP of Corporate Products at McAfee, Group VP and GM of the Mobile Platforms Group at Citrix, and SVP of Information Security at Symantec.
Seth Hall
(Co-Founder & Chief Evangelist)Currently an Affiliated Researcher at Lawrence Berkeley National Laboratory. Previously Research Engineer at ICSI and Team Member at Dragon Research Group.
Vern Paxson
(Co-Founder & Chief Scientist)Previously Director of the Networking Security Group at ICSI.
Robin Sommer
(Co-Founder)Currently Affiliated Researcher at ICSI and Lawrence Berkeley National Laboratory. Previously General Chair at the IEEE International Symposium on Security and Privacy.
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