Technical Writer, ServiceNow
Emerging Talent Intern, July 2026-December 2026
$28 - $35 per hour + variable/incentive compensation & ESPP
More information about location
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$28 - $35 per hour + variable/incentive compensation & ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Actively enrolled university students, or recent university graduates are not eligible. Internships and new college graduate roles are posted on our careers page, if available
- Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for Technical Writing with minimal relevant job experience, and who is eager to learn!
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
- Ability to commit full-time during program dates
- Position is not eligible for employment-based sponsorship
- Have the ability to understand and learn technical products and concepts
- Passionate about creating content
- Experience working in markup languages such as DITA, HTML, XML, or SGML, is a plus
- Have the ability to obtain information through research, interviews, and experimentation
- Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
- Ability to provide writing samples demonstrating your ability to research, analyze, and apply critical thinking to a subject, sample web pages or other multimedia communications project
What the job involves
- As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team
- Creating product documentation for end users and system administrators
- Learning to author in a variety of environments, primarily DITA/XML
- Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
- Working closely with development teams in an Agile environment
- Conducting peer reviews of documentation
- Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)
- 6-month program:
- Start Date: July 6, 2026
- End Date: December 11, 2026
- Full time 40 hrs/week
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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