Senior Technical Enablement Manager, Pantheon
$115-145k
+ Performance bonus + Equity
More information about location
Website operations platform
Be an early applicant
Website operations platform
201-500 employees
Be an early applicant
$115-145k
+ Performance bonus + Equity
More information about location
201-500 employees
Company mission
To make the web a first-class platform that delivers results, one that empowers marketing and development teams to take control of their websites.
Role
Who you are
- 5+ years in technical enablement, sales engineering, solutions consulting, or product training in a SaaS environment, with a track record of building programs that drove measurable field outcomes
- Demonstrated ability to translate complex technical concepts into field-ready content for non-technical audiences, with the credibility to influence cross-functional stakeholders without formal authority
- Experience building and managing technical certification programs, onboarding curricula, and blended learning experiences (live, eLearning, and just-in-time formats)
- Working knowledge of instructional design methodologies and adult learning principles
- Comfort working with an enablement tech stack: LMS/LXP platforms, Salesforce, Gong, and AI-assisted authoring tools
- Demonstrated experience embedding AI tools into daily workflows and helping others do the same
- You don't just use AI, you build the case for it, train others on it, and measure adoption
- Familiarity with web development platforms and modern web workflows is a plus; ability to develop deep platform expertise quickly is required
- Prior hands-on experience with Pantheon, WordPress, Drupal, or Next.js is a welcome bonus, not a prerequisite
What the job involves
- We're seeking a Technical Enablement Sr Manager who will develop and deliver technical training for our internal teams and content for agency partners
- This role sits at the intersection of instructional design, AI-assisted content creation, and cross-functional partnership
- You will champion AI-powered enablement practices across Pantheon
- The Technical Enablement Sr
- Manager owns technical confidence across our ecosystem, helping teams ramp faster, adopt best practices, and deepen their knowledge of the Pantheon platform and modern web workflows
- You'll design systems and programs from the ground up, and you'll be measured on outcomes, not just output
- You'll report to the Director, Revenue Enablement and partner closely with Engineering, Product, Marketing, Sales, Customer Success, Services, and Partner leadership
- Design, build, and maintain technical certification programs, onboarding curricula, and ongoing skill development tracks across Sales, Customer Success, Services, Support, and Partner teams
- Own the technical enablement curriculum lifecycle, from needs analysis and content design through delivery, iteration, and sunset, using established instructional design principles
- Develop and maintain a library of field-ready technical enablement assets: eLearning courses, playbooks, battle cards, objection handling guides, demo scripts, and case studies, using AI-assisted authoring tools to accelerate production quality
- Partner with Engineering, Product, and GTM teams to translate complex platform concepts, security, architecture, integrations, and new product releases, into field-ready content that drives immediate application
- Design and deliver demo excellence programs for Solutions Engineers, Account Executives, and Partner teams, including demo environment setup, scenario scripting, and live coaching
- Support pre-sales, post-sales and partner enablement by equipping BDRs, AEs, CS, Services, and partner managers with technical fluency programs that shorten sales cycles and increase conversion confidence
- Define and track enablement KPIs including time-to-productivity for new hires, content utilization rates, learner engagement scores, and field performance metrics (win rate, ramp speed, quota attainment)
- Establish and maintain a structured feedback loop with field teams, collecting insights on content gaps, readiness challenges, and program effectiveness and act on that feedback on a regular cadence
- Use data and an AI feedback loop to continuously improve program effectiveness and communicate impact to stakeholders in quarterly business reviews
- Champion AI best practices across the organization, modeling how GTM teams can embed AI tools into daily work, not just occasional use
- Develop and scale AI adoption playbooks for GTM roles, measuring adoption rates and documenting workflow outcomes across teams
Our take
In today's digital landscape, website hosting is a critical component for businesses, and the demand for fast, reliable, and scalable hosting platforms is higher than ever. The competition is fierce, with major players like GoDaddy, Ionos, AWS, and WP Engine dominating the space.
One standout in this crowded market is Pantheon, a leading WebOps platform designed to deliver high-performance hosting for content-driven websites. Pantheon's unique value lies in its ability to provide seamless collaboration between developers and marketers while ensuring fast, reliable website performance. It's a platform that goes beyond traditional hosting by offering powerful tools for managing websites and scaling them as needed - making it a go-to choice for many organisations.
Pantheon has continuously innovated to stay ahead of the competition, with significant investments driving its growth. Initially focused on hosting solutions for WordPress and Drupal websites, it now offers content management as a service. This expansion was bolstered by significant funding, fueling further product development and the introduction of new features like personalisation and analytics. These efforts have reinforced Pantheon's position as a leader in the WebOps and hosting space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$100m
SERIES E
Mar 2019
$40m
SERIES D
Total funding: $196.8m
Company benefits
- Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health
- Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it's not the only place this happens
- Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you're ready and refreshed
- Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance
- Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities
- Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year
- Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness
- Professional Development: We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning's catalogue of courses
Company HQ
Chinatown, San Francisco, CA
Leadership
Sameer Kazi
(CEO)Joined Pantheon in 2024 as CEO. They have also served as the Managing Director of Operating Capital since 2015. Previously they were the President of ActiveCampaign and CEO of Cheetah Digital.
Josh Koenig
(Co-Founder & SVP of Marketing)They were part of the team that drove the first high-profile public Drupal use-case with the Howard and Dean campaign in 2003. They then went on to found the Drupal Dojo, an online learning community for developers, and to co-found the premiere Drupal agency in San Francisco, Chapter Three.
David Strauss
(Co-Founder & Advisor)After co-founding Four Kitchens, a successful Web Development shop, they found themselves gravitating away from the customer client work and towards infrastructure solutions. Large clients like NBCUniversal, The Economics, and Wikimedia had already benefited from their scalability and database optimization work.
Share this job
View 18 more jobs at Pantheon