HR Systems Analyst, 5CA
Outsourced customer support for gaming, digital services, and beyond
Job no longer available
Outsourced customer support for gaming, digital services, and beyond
1001+ employees
Job no longer available
1001+ employees
Company mission
To optimize customer journeys with tailor-made CX.
Role
Who you are
- You have strong analytical and problem-solving skills
- Excellent communication skills
- Ability to work collaboratively with diverse teams
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Ability to work under pressure
- Ability to adapt and respond to change
- Ability to follow instructions and procedures
- Bachelor's degree in Human Resources, Business Administration or a related field
- 3+ years experience in HR specifically HR Technology or a related field
- A minimum 3 years of experience of relevant SAP Success Factors
- Worked in a fast-paced organization (preferably in the tech industry)
- Excellent English communication skills (verbal and written)
- Strong knowledge of HRIS platforms, such as SAP
- Experience with system implementations, upgrades and customizations and the ability to manage projects
- Knowledge of HR processes and policies
- Understanding of HR compliance regulations and data privacy laws
What the job involves
- The HR Systems Analyst will be responsible for managing, maintaining and improving the Human Resources Information Systems (HRIS) and other HR-related systems or the organization
- This role is responsible for implementing and testing systems upgrades, performing data analysis, providing technical support to end-users, maintaining and cleaning, when necessary, the systems and ensuring the smooth operation HR-related software applications
- Also, the HR Systems Analyst will work closely with HR leadership to ensure that HR systems meet the organization's needs and comply with legal and regulatory requirements
- Manage and maintain the HRIS, including systems upgrades, data accuracy, and system configurations
- Develop and implement procedures and controls to ensure data accuracy and system security and collaborate with Infosec and IT
- Provide end-user support, including troubleshooting, system training and system usage guidance to ensure standardization and optimization
- Collaborate with HR Operations team to develop reports and dashboards in collaboration with the Data team, to track HR metrics, identify areas for improvement and implement these improvements
- Analyze HR data and provide insights to HR leadership to inform HR strategy and decision-making
- Stay current with HR technology trends and make recommendations for new tools or systems that could improve HR processes or productivity
- Ensure HR systems are in compliance with legal and regulatory requirements, such as GDPR, EEOC and SOX
- Serve as a liaison between HR and IT teams to ensure successful integration of HR systems with other systems
- Manage and maintain HR-related software applications, such as SharePoint, Intranet, Zendesk and any other HR systems that may be implemented in the future
- Develop and implement procedures and controls to ensure data accuracy and system security for HR-related software applications
- Collaborate with the HR team to develop content for HR-related software applications (Nexus, SAP, Sharepoint, Intranet, Zendesk) and ensure that content is up-to-date and relevant
Our take
5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.
Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company HQ
Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands
Leadership
Otto van Haaren
(Founder & CEO)Previously an Export Manager at primax.
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