Technical Product Manager, Zopa
UPL
Salary not provided
SQL
Tableau
Excel
Mid and Senior level
London
2-3 days a week in office (London Bridge, UK)
Financial solutions for borrowers and savers
Job no longer available
Financial solutions for borrowers and savers
501-1000 employees
FintechB2CLendingFinancial Services
Job no longer available
Salary not provided
SQL
Tableau
Excel
Mid and Senior level
London
2-3 days a week in office (London Bridge, UK)
501-1000 employees
FintechB2CLendingFinancial Services
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- You are an experienced technical product manager or similar, working on core platforms, demonstrating your knack for delivering exceptional value to customers and the business
- You’re analytical with excellent attention to detail. You’re comfortable working with data to support decision making and validate assumptions. If you’ve got previous experience using SQL and data visualisation tools such as Tableau, that's a bonus!
- You are passionate about diving deep into your product, thoroughly understanding its workings and system behaviours and can utilise tools like excel for modelling and analysis
- You have experience working in a cross-functional team. When you think about who your “team-mates” are, your 'go-to' will be engineers, analysts and designers
- You can communicate your insights succinctly and influence upwards, downwards and sideways. You treat others with respect but you’re not afraid to challenge them sensitively
- You’re a self-starter. You know when to ask for support and you’re not shy about doing so, but you don’t wait to be told what to do
- You are empathetic. You do the right thing for customers, even if it’s the more challenging option
- You look for the minimum viable product, preferring to execute on something small and learn from the experience than to wait until it’s perfect
What the job involves
- This role sits in the Servicing squad, at the heart of the business, owning the financial engine behind our loan products and collaborating with many squads at Zopa
- Our loans product is award winning, landing best loan provider at the British Bank Awards 7 out of the last 8 years
- However, we know that many of our customers are looking for more
- We are on a mission to find out what that is and deliver it
- This is a highly autonomous and high ownership role, where you will use data, customer research and industry insights to define new opportunities and validate your hypotheses
- Given the technical aspect of this role, you’ll also pair closely with engineering to ensure we build a flexible platform that will scale with Zopa’s ambitious growth plans
- Of course, you won’t be doing this alone
- Collaboration is in our DNA here at Zopa, which means you'll be part of a cross-functional squad of talented and passionate engineers, designers and analysts working together from concept through to delivery
- There’s no room for ivory tower thinking and dishing out requirements - you’ll need to work proactively and collaboratively from the ground up, engaging stakeholders and getting their buy in and most importantly making sure we're building the right things for our customers
- This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon
- If this challenge excites you, we'd love to hear from you!
- Own the product roadmap, prioritising initiatives that drive growth and enhance the customer experience while optimising the platform
- Define the future strategy for the billing platforms across all Zopa’s lending products
- Bring together key insights with the help of design and analyst teams to plot out where the big opportunities are
- Collaborate with engineers in your team to work out how to enhance and scale the platform, helping them make the right trade-offs to ensure a speedy delivery
- With the help of the engineers in your team, ensure everything built is valuable, viable, usable, scalable and feasible
- Build close relationships with key stakeholders such as Operations, Compliance, Brand, Legal and Finance to effectively and collaboratively solve problems
- Develop a strong understanding of the technical architecture and capabilities of the billing engine, diving into the calculations and processes that power the platform
Salary benchmarks
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
Zopa has carved out a strong position for itself in UK fintech, offering more than just loans with products like savings accounts and credit cards. And its clear focus on lending and saving has paid off, with recent investment fueling both product growth and its entry into business lending. The bank also made its first acquisition, snapping up 'buy now, pay later' platform DivideBuy, as part of its expansion strategy.
On top of that, Zopa is now boasting two consecutive years of profit doubling, a rare feat in digital banking. Backed by fresh funding, it's now pushing into new territory with plans to launch a current account and integrate generative AI into customer services.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
10 people
Jamal Ud-Din, Product Manager
Our mission
Building the world's best credit card!Insights
Top investors
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 14 rounds)
Dec 2024
$94.6m
LATE VC
Feb 2023
$99m
LATE VC
Total funding: $961.5m
Company benefits
- 2-3 days a week in the office. We value face-to-face collaboration and a good work-life balance.
- You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one (*Subject to having the right to work in the country of choice)
- On top of regular bank holidays, you’ll get 25 days holiday as standard, rising up to 30 days as your tenure grows. For any teams that operate on a bank holiday, you may be offered an alternative day off.
- As a Zopian, you can opt into our private medical insurance through Vitality Health. This’ll give you access to private medical care, discounted gym memberships, and other rewards such as savings at various retailers for maintaining an active lifestyle. You also get free Headspace access to help with the all-important mindfulness we need
- 16-weeks full pay for all new parents. We offer enhanced maternity and paternity pay to employees wishing to start a family. New parents, including those adopting, are eligible to take up to 16-weeks leave at full pay.
Company values
- Customer Champion: Whatever the role, the customer is front and centre of our thinking. We care passionately about doing the best for them.
- Fearless Choices: Our environment is fast-paced, agile and open. You'll solve interesting and challenging problems and be trusted and empowered to bring your ideas to life.
- In It Together: You'll join an ambitious, diverse and all round approachable team with a mix of ideas and talents who inspire each other to be better every day.
- Walk The Talk: You'll be honest, stick to your promises and face the tough moments head on.
- Win smarter: You'll be always on the lookout for a better way of doing things, going beyond "good enough" and welcoming different points of view.
Company HQ
London, UK
Articles
Leadership
Jaidev
(CEO)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity, Equity & Inclusion at Zopa
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 120 days a year!
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