Core Customer Success Manager, Kojo
$75-85k
+ Equity and commission
Materials management platform
Be an early applicant
Materials management platform
101-200 employees
Be an early applicant
$75-85k
+ Equity and commission
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure, and adapting to climate change.
Role
Who you are
- This is a high-impact role for someone excited to blend product knowledge, relationship management, and commercial ownership to help our customers thrive
- You’re a strong relationship manager who loves owning the full customer lifecycle — especially the commercial part
- You’re strategic and thoughtful, but not afraid to roll up your sleeves to get things done
- You’re comfortable balancing a large portfolio, prioritizing effectively, and advocating fiercely for your customers and your business goals
- 3–6+ years in a customer-facing SaaS role (CSM, Account Manager, Renewals Manager, etc.)
- Direct experience owning renewals and expansion quotas, with a proven track record of hitting/exceeding NRR/GRR goals, ideally in a high-volume or mid-market environment
- Strong commercial acumen — you’re confident in negotiations, pricing conversations, and driving upsell
- Experience presenting to stakeholders across a range of roles — from field-level users to executives. You understand how to navigate complex customer orgs, align said stakeholders, and connect product value to business outcomes
- Cross-functional influence, you collaborate well across Sales, Product, Onboarding, and Marketing to drive results
- High EQ and a relationship-first mindset — you build trust fast and advocate for both customer and company outcomes
- Familiarity with Salesforce, Stripe, DocuSign, and Google Suite
- Strong written and verbal communication skills with the ability to synthesize and share insights clearly
- Organized and self-directed, with a bias toward action and continuous improvement
- Bonus: familiarity with the construction industry or construction technology
- Customer Outcomes: You’re obsessed with helping customers get results and realize value from Kojo
- Ownership: You take full accountability for your book — from product adoption to revenue growth
- Clarity: You simplify the complex and bring structure to ambiguity
- Impact: You prioritize what matters, move quickly, and deliver measurable results
What the job involves
- We’re looking for a driven, strategic Core Customer Success Manager (CSM) to join Kojo and own a critical segment of our customer base
- This is a high impact, high autonomy role for a strategic relationship builder owning the full lifecycle of your accounts post-onboarding
- This person will drive adoption, deliver customer outcomes, and lead all renewal and expansion efforts
- As a Core CSM, you’ll manage a portfolio of ~70 accounts, representing $1.5M–$2M in Annual Recurring Revenue (ARR)
- You won’t be responsible for onboarding (we have a dedicated team for that), but once a customer is live, you’ll be their trusted partner and go-to advisor throughout their journey with Kojo
- You'll own the customer relationship post-onboarding for a portfolio of ~70 accounts, delivering consistent customer value while protecting/growing ARR
- Own a quarterly renewal and expansion target, expertly navigating pricing conversations, scope changes, upsell opportunities, and contract execution
- Act as the trusted advisor for your customers, aligning Kojo’s value to each customer’s evolving business goals
- Lead regular business reviews and strategic touchpoints, including executive check-ins and Annual Business Reviews
- Monitor product adoption and usage signals, proactively spotting risks and acting decisively to retain/expand your accounts
- Guide customers through change management, onboarding new teams or locations, and rolling out new modules or workflows
- Champion customer feedback and partner cross-functionally with Product, Support, Marketing and Engineering to improve the customer experience and execute on feedback loops
- Maintain clean, accurate forecasts and data using Salesforce and other internal Kojo tools, leading to scalable, repeatable success and an interdepartmental single source of truth
- Contribute to internal process improvements and scaling initiatives for the Core CSM motion
Our take
In recent years, the commercial construction industry has faced more volatility than ever. Construction costs are on the increase, there are constraints on supply chains, material and labor shortages have become more common; and manual ordering processes hold companies further back by being timely and prone to error. Kojo, founded in 2018, supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving efficiently.
Kojo was founded in response to the archaic pen-and-paper material supply chain that was holding back housing construction even in otherwise innovative neighborhoods. Its software brings field, office, warehouse and vendor teams together to manage materials needed from takeoff to closeout, and to ensure visibility across general and specific stock to avoid unnecessary wait times for workers. The company is the leading materials management platform for the construction industry, supplying first-of-its-kind technology.
Named as one of Inc.'s Best in Business for software in 2024, Kojo has received substantial investment and has an impressive list of customers. Funds are cited to go towards continuing to build the platform and add new products that help contractors save money and time. These have included 2025's AI tool to help combat the rise in material costs for contractors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2025
$10m
SERIES C
Sep 2022
$39m
SERIES C
Total funding: $93.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Rioumine
(Co-founder & CEO)Board Member at Orascom Development Holding. Co-founded Real Capital Innovation. Former Investment Banking Analyst with Goldman Sachs.
Ryan Gibson
(Co-founder)Former CTO of the company. Venture Partner at Eclipse Ventures. Experience as an Engineer with Microsoft and with Google.
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