Event Project Management Team Manager, Interprefy

Salary not provided

Senior level

Remote from Canada, Europe, UK, US

More information about location

Interpretation, AI speech translation & captions tech

Job no longer available

Interpretation, AI speech translation & captions tech

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Job no longer available

Salary not provided

Senior level

Remote from Canada, Europe, UK, US

More information about location

101-200 employees

B2BEnterpriseCommunicationEventsSaaSCloud Computing

Company mission

To empower businesses to connect the world in every language.

Job

Company

Role

Who you are

Bachelor's Degree (Business Administration, Management or related field)
Strong leadership skills with the ability to motivate and inspire a team
Proactive and assertive approach to leadership and decision-making
Excellent communication and interpersonal skills
Exceptional organization and time-management skills
Excellent proficiency in English
Consistent access to a strong, reliable internet connection

What the job involves

Our Operations and Client Delivery Department is a dynamic team of over 50 passionate individuals from across the globe
We're continuously growing and bringing a wealth of diverse expertise to the table
United by a shared goal of exceptional service, we work collaboratively to support our partners and clients around the world
The Project Management (PM) team is a dynamic and multicultural group, with team members based in various locations across the globe
This diverse team fosters a culture of collaboration and mutual support, making it a hallmark of their success
They seamlessly blend client-facing responsibilities with deep technical expertise, ensuring they not only meet client expectations but also deliver high-quality, technically sound solutions for various on-site, online or hybrid events
You will lead a team of project managers, focusing on team leadership, performance management, change management, and fostering a client-oriented atmosphere
With your strong communication abilities and proactive leadership, you will promote a team culture where the customer is king, and strive to produce the "WOW effect" with every customer
The overall KPI for the Project Management Team is to ensure that the delivery of events leads to “happy and returning customers”
Lead, mentor, and motivate the project management team to deliver exceptional service and create a "WOW effect" for clients
Lead the team with assertiveness and a clear, vocal presence to increase engagement and buy-in
Providing guidance, support, and mentorship to team members
Implement and manage change initiatives effectively within the team to ensure smooth transitions and minimal disruption
Encourage adaptability and resilience among team members when facing new processes or challenges
Conduct regular performance evaluations, set goals, provide constructive feedback, and identify training needs and promotions
Serve as a direct point of escalation for issues arising from the performance of direct reports
Provide input and approval (if required) to Operations Managers regarding event assignment based on the performance of project managers
Foster a culture of continuous improvement and professional development within the team
Cultivate a positive and collaborative team environment where excellence is recognized and rewarded
Promote open and transparent communication within the team, encouraging regular feedback sharing and collaboration
Promote cross-team collaboration and knowledge sharing, fostering a collaborative work environment
Ensure team members feel heard and valued, and that their input is incorporated into decision-making processes
Encourage a culture of knowledge sharing and innovation
Act as escalation PoC and engage with other departments to resolve escalations
Actively engage the Head of Department for timely resolution of any significant client issues
Identify opportunities for process improvements and operational efficiencies
Proactively collect feedback from different stakeholders and translate it into actions
Create documentation and procedures for internal use
Lead change management based on process and procedure improvements
Flexible 8-hour daily shift, Monday to Friday, with a strong preference for EMEA working hours

Our take

Interprefy is a multilingual meeting technology provider that empowers global businesses, institutions, NGOs, and SMEs to connect with people on a global scale by facilitating truly multilingual conversations. The company’s combination of cloud-based technology and linguistic talent enables real-time interpretation and AI-powered live captioning for any event.

The company’s all-in-one platform and end-to-end services provide an affordable, democratized solution for everybody. Easily integrated with a wide and ever-expanding range of hardware and meeting platforms, Interprefy is well set to see growth as it unifies communications around the globe.

The company’s real-time spoken and sign language interpretation offerings, coupled with its captioning capabilities, have supported over 50,000 meetings and events around the world, counting the White House, UEFA, Google, and Domino’s, among its wide range of clients.