Product Marketing Manager, Sendbird
Research, AI Agent, 6 Month Contract
A reasonable estimate of the current salary range for this role is $70 - $80/hour
3+ days a week in office (San Mateo, CA)
Messaging-as-a-service API
Be an early applicant
Messaging-as-a-service API
201-500 employees
Be an early applicant
A reasonable estimate of the current salary range for this role is $70 - $80/hour
3+ days a week in office (San Mateo, CA)
201-500 employees
Company mission
Sendbird's mission is to build connections in a digital world.
Role
Who you are
- If you thrive in a 0-1 environment, are ready to dig into the AI agent market - where hype often moves faster than reality, competition is fierce, and clarity is rare - and know how to turn insights into tangible impact, then this is where you belong
- You thrive in 0-1 environments, where speed, iteration, and adaptability define success
- You move fast, with a strong bias for action and continuous learning
- You operate with clarity in ambiguity. You turn open-ended challenges into structured opportunities
- You are a builder and a strategist. You are equally skilled at shaping market narratives and executing with precision
- You’re energized by building from scratch, shaping new markets, and defining category leadership
- You believe in Sendbird’s mission of building the AI workforce of tomorrow
- 3+ years in product marketing, experience with AI a plus
- Proven ability to conduct deep market research and translate insights into product and GTM strategies
- Strong analytical and strategic thinking skills
- Exceptional cross-functional collaboration skills, aligning Product, Sales, and Go-to-Market teams around key insights and opportunities
- Experience in 0-1 products, building from the ground up—from market research to positioning to launch
What the job involves
- This is a 6-month temporary position that could have the option to extend or convert to full-time
- We are looking for a contract Product Marketing Manager to cut through the noise, uncover market insights, and inform product strategy in one of the fastest-growing and most competitive AI markets
- Our research-driven Product Marketing Manager (PMM) will bridge market insights with go-to-market execution. This role is critical in defining the future of AI agents and identifying market trends, competitive shifts, and customer needs to shape product direction
- You’ll work at the intersection of market research, product strategy, and GTM execution, driving category creation in one of the fastest-moving industries
- You’ll dig deep into market dynamics, competitive insights, and customer pain points—then translate those findings into clear positioning, compelling narratives, and impactful GTM strategies
- This position reports onsite in our San Mateo office at least 3 days per week
- Drive market intelligence: Conduct deep research on the AI agent space, identifying unmet customer needs, competitive gaps, and emerging trends to inform product direction
- Turn insights into action: Translate market findings into strategic recommendations that shape product development and GTM motions for maximum impact
- Validate and refine positioning: Collaborate with Product and Sales teams to test hypotheses, ensuring our roadmap and GTM strategy align with real customer demand
- Build a continuous feedback loop: Establish processes to systematically capture, synthesize, and operationalize market and customer insights, ensuring ongoing alignment between the product roadmap and evolving market needs
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, & optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Sendbird Live, combining livestream with chat to enable companies to create new and engaging experiences from a single tool.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- All-in-one wellness benefit (Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles)
- Access to the Modern Health platform
- Paid holidays, accrued vacation and sick leave
- Paid volunteer time off
- Family or paternal leave
- We’ll pay for you to learn a new language with our global citizenship benefit
- Birthday off
Company values
- Endless Tenacity For Customers - Customers existed before businesses. They faced a problem for which few people dared to find a solution, and created customer value
- Better Than The Best - We set stretch goals for ourselves and our team
- Work to Completion - We focus on the goals wholeheartedly until they have been completed
- The Buck Stops Here - We believe we are leaders no matter where we are, no matter what position we are in
- Already On It - We decide fast, move faster, and take on the responsibility of the results
- Highest Corporate Integrity - A great relationship between a company and its customers can only be built on the platform of high corporate integrity
- Global Citizenship - We create the environment and culture to nurture talented people around the world
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Brandon Jeon
(Head of Quality Engineering)Internet executive with over 14 years of experience, including technical sales, product management, project management, and engineering. Programming since the age of 9; they developed and launched Korea's first game portal game.korea.com at age 20.
Forest Lee
(Head of Design)Forest specializes in UI/UX and graphic design for apps/services, but also has extensive experience creating printed designs, CI/BI, and design goods. They developed over 10 different apps across two startups, 4 of which won #1 in lifestyle category on the AppStore.
Harry Kim
(Chief Architect)Harry has been working in IT fields since 2006 after graduated from Monash University with a BS in Computer Science and started their career with network security company. Harry also has experienced software development of broad IT fields including search engine, social network game, 3D mobile game and mobile SNS.
John S. Kim
(CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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