Senior Customer Success Manager, Sprinklr
Global Strategic Accounts
$201k
OTE
$121-161k
BASE
AI-native platform for Unified Customer Experience Management
Job no longer available
AI-native platform for Unified Customer Experience Management
1001+ employees
Job no longer available
$201k
OTE
$121-161k
BASE
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- You have 5-10 years of relevant work experience in SaaS customer success, account management, or a strategic consulting organization
- You have prior knowledge of (or willingness to learn) marketing and advertising technology
- You have comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
- You have run customer renewal cycles, and have a comfort level negotiating customer renewals to achieve net dollar expansion
- You have experience using customer success software (such as Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)
- You have Clear verbal and written communication skills
- You have achieved a Bachelor’s degree from an accredited college or university, or relevant experience
- You drive to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)
What the job involves
- The Global Strategic Accounts (GSA) Senior Success Manager manages Sprinklr’s largest customers and is the primary link between Sprinklr and our customer teams
- In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals. We are customer obsessed
- Empower Sprinklr’s largest enterprise customers to improve their customers’ digital experiences and achieve business objectives through the adoption of Sprinklr
- Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business
- Serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment)
- Manage and track key performance indicators (KPIs) in our customer success platform – including renewal and expansion commitments – to ensure exceptional, predictable results
- Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives – while achieving targeted renewal rate
- Leverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support
- Identify opportunities for customer references and case studies
- Deliver a significant individual contribution while collaborating with and strengthening teammates
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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