Customer Success Manager, Modern Campus
$70-120k
More information about location
Higher education management software
Be an early applicant
Higher education management software
201-500 employees
Be an early applicant
$70-120k
More information about location
201-500 employees
Company mission
To unlock the value of lifelong learning for students and the institutions that serve them.
Role
Who you are
- 2–4 years of experience in Customer Success, Account Management, or related client-facing role in education technology environments
- Strong relationship-building and communication skills
- Proven ability to manage a portfolio of accounts and balance multiple priorities
- Experience driving adoption and ensuring customer satisfaction post-implementation
- Collaborative approach with cross-functional partners
- Self-starter excited to help shape a new department and influence process design
What the job involves
- We are looking for a Customer Success Manager (CSM) that will be responsible for developing trusted relationships with our customers, driving adoption of our solutions, and ensuring customers achieve their desired outcomes. This role will focus on retention, relationship management, and proactive engagement to help customers derive ongoing value from their investment
- Serve as the primary point of contact for assigned customers after implementation, acting as their advocate and strategic advisor
- Partner with Account Managers to ensure seamless alignment on customer health, renewal readiness, and overall satisfaction
- Proactively monitor customer usage, adoption trends, and engagement to identify risks and opportunities
- Coordinate with Product, Support, and Implementation teams to address customer needs and surface feedback
- Lead regular customer check-ins and business reviews to highlight ROI and foster long term partnerships
- Track and report on key metrics, including customer health scores, adoption, and retention
- Develop customer advocates in coordination with Marketing to highlight the value of Modern Campus solutions
Application process
- Only qualified candidates selected for an interview will be contacted
Our take
Modern Campus offers a whole suite of engagement-oriented SaaS products for higher education institutions, including enrollment, communication, curriculum management, and career pathways planning.
The company’s roots go back to 1982 and the early days of web development and SaaS, but a 2019 merger between higher education CMS OmniUpdate, and Student Lifecycle Management (SLM) company Destiny Solutions, led to a 2021 rebrand as Modern Campus.
Now over 2,000 North American institutions are customers of the company, including St. Louis University and Utah Valley University. This gives an indication of Modern Campus’ relevance and strength of position in the market.
There are no signs of slowing down as Modern Campus looks to tap into increasing demand for the modernization of campus life. Since rebranding, the company has been making key acquisitions in the higher education sector to expand its own services range, including campus engagement platform Presence, and conversational text messaging platform Signal Vine.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Private stock options
- Medical and dnetal insurance
- Collaborative work environment
Company HQ
Yonge–Eglinton, Toronto, ON
Leadership
Peter Devries
(CEO)Served in a variety of Executive Leadership roles with Modern Campus, including President and COO since 2018. They earned a Bachelor of Mathematics degree from the University of Waterloo, with joint honors in Computer Science and Economics. They're also a Certified Information Systems Security Professional and Risk Management Professional, among numerous professional designations.
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