Customer Onboarding Coordinator, Brightwheel

Temporary - 5 Month Contract

Salary not provided

$21.63 per hour. Plus Equity

Salesforce

Slack

Zoom

Junior level

Remote from US

Online platform for early education management

Job no longer available

Online platform for early education management

501-1000 employees

B2BEducationCommunicationSaaS

Job no longer available

Salary not provided

$21.63 per hour. Plus Equity

Salesforce

Slack

Zoom

Junior level

Remote from US

501-1000 employees

B2BEducationCommunicationSaaS

Company mission

To improve education for young children, given the vital importance of early education for later life.

Job

Company

Role

Who you are

You are comfortable independently driving critical tasks, have an attention to detail, and have polished customer-facing phone skills
You are also able to collaborate and communicate effectively with experienced Customer Success team members who will train and support you to quickly get up to speed and become a productive member of the team
1+ years of professional experience, ideally in sales or customer success
High-volume phone-based sales experience a plus; SDR or ISR experience at a SaaS company is preferred
Good command of English both oral and written and customer service skills (active listening, provide basic instructions, professional demeanor)
Ability to manage time-sensitive tasks and deliver on time every time
Great attention to detail - nothing can slip through the cracks when we’re supporting our customers
Comfort with working remotely using communication tools such as slack and zoom
Experience with CRM systems (Salesforce in particular) a plus
Associate’s degree, Bachelor's degree or comparable professional experience. Recent graduates welcome to apply

What the job involves

Partner with members of the Customer Success team to drive critical and time sensitive tasks that support customers learning how to use the platform
Contact customers via phone and email to facilitate call scheduling and collect customer information
Communicate clear and concise instructions via email and phone to customers
Sort through requests, prioritize, and report out on task progress and completion
Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
Develop expertise in our platform and act as a subject matter expert for our customers
Partner with members of the Customer Success team to drive critical and time sensitive tasks that support customers learning how to use the platform
Contact customers via phone and email to facilitate clarification and completion of customer requests
Exhibit empathy towards our customers and each other at all times

Our take

Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.

As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Brightwheel's platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.

Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. It was quick to adapt to school closures too by offering distance learning capabilities and health testing. And on top of this, it also caters to childcare in lower-income areas with a freemium model. Making its a go-to platform for early education.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-15% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (1.8)

Company

Funding (last 2 of 5 rounds)

Feb 2021

$55m

SERIES C

Oct 2018

$21m

SERIES B

Total funding: $88.8m

Company HQ

Financial District, San Francisco, CA

Leadership

Dave Vasen

(Founder & CEO)

Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.

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