Solution Consultant, Resolver
More information about location
Risk-intelligence software
Open for applications
Risk-intelligence software
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- 2 - 4 years of prior experience in delivering enterprise off-the-shelf software or incident management solutions
- Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
- Experience within Incident Management, Investigation and Case Management, Security Risk Management is a bonus but not a must have!
- You love to make customers happy regardless of any obstacle!
- You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
- You have exceptional communication skills and get pumped speaking with customers
- You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
- You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!
What the job involves
- As a Solution Consultant, you live to delight customers by solving business problems with technology
- You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices
- You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!
- You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!)
- Project Delivery (90%)
- Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin
- You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations
- Consultation
- Educating customers on what’s required for successful implementations
- Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices
- Project Management
- Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
- Controlling and communicating project scope, schedule, budget, and risk to customers and management
- Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”
- Business Analysis
- Gathering and documenting customer functional and technical requirements
- Configuration
- Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)
- Training
- Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)
- Presales Support (5%)
- Measures of success: timely and accurate work estimates, Statements of Work, development of estimation processes, and tools
- Collaborate with the Sales team and lead presales activities with customers which result in a common understanding of project success factors, scope of work, and cost of the required Services
- Product Management (5%)
- Measures of success: evidence of capturing and sharing relevant market feedback
- Establishes a communication channel with Product Management to share market feedback and gain insight into the product roadmap
Salary benchmarks
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
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