Experienced Product Manager, Plaid
Developer Experience
$226.8-400k
1-5 days a week in office
Infrastructure and APIs for FinTech
Posted today
Infrastructure and APIs for FinTech
1001+ employees
Posted today
$226.8-400k
1-5 days a week in office
1001+ employees
Company mission
Plaid's mission is to unlock financial freedom for everyone.
Role
Who you are
- 8+ years of product management experience, preferably in a developer-facing or platform role
- A strong technical foundation. You are very comfortable working closely with APIs, SDKs, and documentation
- Experience working with or on developer platforms, API products, or technical ecosystems
- A passion for developer experience — you care deeply about great tooling, intuitive docs, and reducing friction
- Exceptional written and verbal communication skills — you can clearly articulate product ideas to both engineers and executives
- Empathy for developers and a track record of shipping lovable experiences
- Hands-on experience building apps, even as a side project — you know what it's like to be the dev reading your docs
- [Nice to have] Experience at a fintech, infrastructure, or API-first company
- [Nice to have] Familiarity with OpenAPI/Swagger, Postman, GitHub, or API client tooling
What the job involves
- As the Product Manager on Developer Experience, you will be the voice of developers building on our platform — shaping every touchpoint from APIs and docs, SDKs and sandbox to integration tooling.
- You’ll lead the charge in making Plaid the best API platform for developers, whether they're solo builders or building at scale in enterprises. This is a highly cross-functional role where you collaborate with engineers, designers, developer relations, Go-to-Market, and support to create magical, frictionless developer journeys
- Define vision, strategy, and roadmap for the developer experience across API onboarding, documentation, SDKs, error handling, developer tooling, sandbox, and support touch points
- Deeply understand the needs of Plaid developers through direct engagement, research, data, and collaboration with our Developer Relations team to turn developer feedback into product improvements
- Collaborate with Engineering and Design to ship intuitive, high-quality experiences that reduce time-to-first-call and increase successful integrations
- Champion a high- quality, consistent and delightful developer experience across the entire lifecycle of Plaid’s developer experience
- Balance qualitative feedback & intuition with quantitative success metrics to drive high-quality decisions. Own and report on success metrics like activation rate, dev NPS, time to integration, and SDK adoption
Our take
Plaid builds infrastructure that allows a consumer to interact with their bank account on the web through a number of third-party applications, like Venmo, Robinhood, Coinbase, Acorns and LendingClub.
Plaid has integrated with 12,000 financial institutions in the US, Canada, the UK and Europe. About a quarter of people living in North America with bank accounts have linked with Plaid through at least one of the hundreds of apps that leverage Plaid’s application program interfaces (APIs). The platform allows companies to create financial services applications without having to hire their own team of engineers to build out a tool that connects apps to its users’ bank accounts.
This is very valuable in a world where there are increasing number of fintechs, so the demand for Plaid's services are only going to grow. Despite its strong position, it has not been immune to the difficult global economic situtation and was forced to restructure at the end of 2022, laying off some of its workforce. However it is still experiencing growth and is well-positioned to weather the current economic uncertainty.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2025
$575m
LATE VC
Apr 2021
$425m
SERIES D
Total funding: $1.3bn
Company benefits
- Monthly wellness stipend (gym on us)
- We offer breakfast, lunch, and dinner to keep you well-fed and healthy (when working from the office)
- From medical, life, dental and pension schemes, we’re here to support your physical, mental, and financial wellbeing
- We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids
- Every Plaid is in control of their career development with our learning stipends, tools, and trainings
- We give Plaids the freedom and flexibility to choose where they work - whether that is in a Plaid office, at home in any supported location, or a mix of both!
- Two weeks of synchronous, company-wide vacation
- We want to make sure you have time to meet your personal needs with unlimited PTO
Company HQ
SoMa, San Francisco, CA
Leadership
Zach Perret
(CEO)He was a Consultant at Bain and previously a Research Fellow and Trustee at Duke before co-founding Plaid
William Hockey
(Board Director)He was previously an associate at Bain and has since moved on from Plaid to become Co-CEO at Column
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