Senior Compliance Analyst, GoFundMe
GSEDD
$80-120k
+ Equity
Social fundraising platform
Be an early applicant
Social fundraising platform
501-1000 employees
Be an early applicant
$80-120k
+ Equity
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- 3-7 years experience working in the payments or compliance industry and knowledge about merchant processing behaviors
- Knowledge of global Enhanced due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem
- Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance
- Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance
- Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes
- Empathetic with a strong customer-centric mindset
- Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment
- Ambitious self-starter with excellent attention to detail
- Fast learner, with initiative and follow through without sacrificing quality
- Strong performer, able to meet deadlines while balancing different priorities
- Communicate clearly and concisely both orally and in writing, with C1 English proficiency
- Inquisitive with a solution-oriented mindset
- Exemplify company core values and embody team culture
What the job involves
- The GoFundMe team is searching for a skilled and passionate Compliance analyst to join our global operations
- In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online
- Trust & Safety is an integral part of GoFundMe's business.It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers
- The Risk, Compliance, and Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse
- As a member of the Global Sanctions and Enhanced Due Diligence team, you will be responsible for providing high-quality investigative support to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries, as well as analyzing fundraisers for fraud and money laundering schemes, verifying identities and KYC/B information, and enforcing compliance with relevant laws and regulations
- You will be a point of escalation for other teams, with your day-to-day consisting of analyzing fundraiser activity; recognizing risk signals and actioning accounts as well as performing an in-depth analysis and clearly documenting the relevant information to each review
- You will work independently and manage your schedule so you can adhere to internal SLAs and respond to customers in a timely and effective manner
- This is an incredibly rewarding job where you are required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give online
- You'll conduct in-depth Enhanced due diligence reviews with a focus on anti-money laundering, sanctions, politically exposed person(s), counter-terrorism financing
- Evaluate fundraiser and account attributes for unusual activity and determine identified risks for final and/or next steps
- Manage high level complex compliance escalations, report findings where elevated risk is identified
- Provide high-quality email and occasional phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries
- Conducting Enhanced due diligence on organizations to ensure entities comply with our Terms of Service and applicable laws and regulations
- Collecting and analyzing information on organization’s governance, operations, and financial performance
- Provide SME coaching to analysts, while conducting regular quality assurance reviews
- Working cross-functionally with Risk, Legal, Customer Operations and payment processor risk teams to ensure fundraisers on GoFundMe are legitimate and donations are delivered to the correct parties
- Partner with Payment Service Providers on account-related queries and escalations
- Collaborate with key stakeholders on GSEDD account queries from the Go To Market & Communications teams
- Contribute to process improvements, system enhancements and opportunities for operational efficiency initiatives
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform started initially with a focus on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratize fundraising through the medium of online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Corporate Affairs Officer, not founder)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
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