Principal IT Product Manager, Cloudflare
$179-219k
+ Equity Plan + Employee Stock Participation Plan
Web performance and security platform
Open for applications
Web performance and security platform
1001+ employees
Open for applications
$179-219k
+ Equity Plan + Employee Stock Participation Plan
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- 4+ years of experience as a product manager, technical program manager, or equivalent delivering solutions in the cloud at scale for a technical audience
- Customer focus. At Cloudflare, we serve the needs of our internal customers large and small, and our product managers need to be comfortable understanding how to design for enterprises without compromising the experience for individuals and individual teams
- Business Acumen: Strong business acumen and ability to understand complex business processes and translate them into technical solutions
- Strong written and verbal communication skills for both an internal and external audience as appropriate. Able to effectively interact with technical and non-technical stakeholders
- Cross-Functional Partnership: Collaborate with IT, Security, Engineering and other product teams to understand user and business needs, and deliver capabilities and tools of value and work within the constraints of our business
- Data-Informed Decision Making: Use data analytics to inform product decisions and measure the impact of new features and improvements
What the job involves
- As the Product manager for IT Customer Zero, your primary goal is to help improve how IT supports the business building capabilities through use of our products with an emphasis on emergency technologies and automation
- You will be responsible for the long-term strategy, roadmap, and delivery of capabilities and tools that enable a good user experience at cloudflare while advocating the adoption of our own products in driving these outcomes
- On an average day, you might pitch a concept to senior leadership, collaborate with Security, work with IT to do user experience research, prototype a new feature, iterate on a spec, analyze adoption data, and pair with an engineer on implementation
- Own your space: Champion building “Cloudflare on Cloudflare”. We are serious about expanding how we leverage our own products to stitch together compelling experiences, improving enablement with our enterprise tools and data through dogfooding
- Connect the pieces. Product managers are a nerve center at Cloudflare, equally responsible for IT for IT, connecting engineering, program management, security, business intelligence, operations , and partners to make sure we as IT have a cohesive approach to enablement
- Excel across teams. Enterprise capabilities cut across all of our IT product verticals, so you should be comfortable working with product managers across IT and the company to prioritize systemic improvements that both cloudflare and our enterprise customers need
- Be customer obsessed. You will be responsible for directly engaging with stakeholders and understanding what challenges they face and how we can leverage our own products to enable. You’ll bring these insights back to the team to build a great roadmap
- Be data driven. You should be comfortable working with data, and analyzing data to quantify the impact of problems and opportunities in your space. As an enablement group, bias for action on enabling our IT stakeholders to achieve success
- Pay it forward: Develop and deliver user training programs, provide ongoing support, and partner with product LMS / training teams to dogfood / enable our own training platform(s)
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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