Client Success Strategy and Operations Manager, Hinge Health

$108-148k

+ Equity

Salesforce

Gainsight

Senior and Expert level

San Francisco Bay Area

3 days a week in office (Market Street Suite 700, San Francisco)

Digital clinic for joint and muscle pain

Open for applications

Digital clinic for joint and muscle pain

1001+ employees

HealthcareB2CB2BPersonal healthEnterpriseWellbeing

Open for applications

$108-148k

+ Equity

Salesforce

Gainsight

Senior and Expert level

San Francisco Bay Area

3 days a week in office (Market Street Suite 700, San Francisco)

1001+ employees

HealthcareB2CB2BPersonal healthEnterpriseWellbeing

Company mission

To improve the lives of people suffering from chronic conditions, starting with musculoskeletal conditions like back and joint pain.

Job

Company

Role

Who you are

5+ years of experience in client success, operations, or a related field, with a proven track record of driving operational improvements and client satisfaction
Excellent communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously
Detail-oriented and highly organized, with a focus on process improvement and operational efficiency
Preferred Qualifications
Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or other advanced degree is a plus
Proficiency in CRM systems (e.g., Salesforce, Gainsight) and other client success tools and technologies
Strong analytical skills, with the ability to interpret data and make data-driven decisions
Experience in the healthcare or technology industry

What the job involves

We are looking for a Client Success Operations Manager that has a proven track record in project management, with the ability to oversee and own initiatives from inception to completion
Additionally, this individual should be adept at streamlining complex information into easily digestible and actionable formats, ensuring that the Client Success team can access and leverage it effectively
Overall, a successful Client Success Operations Manager should bring a unique blend of project management expertise, data organization proficiency, and a relentless dedication to enhancing the team's performance and, ultimately, client satisfaction and retention
Manage team scaling projects, including a focus on leveraging AI and other automation. Partner with engineering to design and implement initiatives that will increase our ability to provide value to clients with less manual time spent
Identify Client Success team challenges and propose solutions
Facilitate team communication and prioritization
Conduct and analyze team surveys
Oversee subject matter experts and special projects for Client Success and cross-functional teams
Leverage member testimonials to drive client retention
Partner with cross-functional support teams to keep teams up-to-date with client-specific information
Leverage and enhance the usage of tools and systems, such as Gainsight

Our take

Musculoskeletal (MSK) conditions are prime concerns for individuals and employers. In fact, 1 in 2 Americans experience some form of back and joint pain. Hinge Health has created a platform that brings treatment providers and patients together in order to prevent, treat and rehabilitate a variety of MSK conditions.

MSK spending has nearly doubled from $10 billion to almost $20 billion over the last 10 years. Analysis by Hinge Health indicates that MSK is an employer's highest medical claim expense. Despite this, patient results have not improved, which has led to a reported 70% of employers looking to adopt a digital MSK solution.

This wealth of opportunity has led to Hinge Health providing digital MSK clinics for employees at 1000+ companies, including Salesforce, US Foods and Boeing. With a valuation of over $6 billion, the company stands as one of the most valuable startups in digital health, and will be pursuing profitability as it prepares for a possible IPO.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

64% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 7 rounds)

Oct 2021

$400m

SERIES E

Jan 2021

$300m

SERIES D

Total funding: $825.8m

Company benefits

Comprehensive medical, dental, and vision coverage
We offer help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live
Manage your own learning and development budget
Mental health and lifestyle stipends to cover your favorite wellness services, workout classes, gym subscriptions, and work-from-home equipment
Flexible vacation and paid time off

Company HQ

Financial District, San Francisco, CA

Leadership

Gabriel Mecklenburg

(Executive Chairman)

Studied at Cambridge and Imperial College London. They were the COO of Oxbridge Biotech Roundtable, and co-founded Marblar in 2012.

Daniel Perez

(CEO)

Studied Biochemistry at Oxford before co-founding Marblar. Was founder and CEO of Oxbridge Biotech Roundtable.

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