Lead Product Designer, UpKeep
$150-175k
+ Annual bonus
AI-powered asset operations platform
Be an early applicant
AI-powered asset operations platform
101-200 employees
Be an early applicant
$150-175k
+ Annual bonus
101-200 employees
Company mission
To streamline the work order process and take you from reactive to preventive maintenance.
Role
Who you are
- 6+ years of experience as a Product Designer, UX Designer, or Interaction Designer at a product-driven technology company
- Experience leading complex design initiatives from concept through launch
- Mobile and web application design experience required
- Experience designing enterprise SaaS products preferred
- Experience designing AI-powered products or intelligent workflows preferred
- Strong portfolio demonstrating high-quality visual, interaction, and user experience design
- Experience mentoring designers and influencing cross-functional teams
- Proficiency with Figma, Storybook, Jira, and modern design collaboration tools
- Strong experience driving a user-centered design process and shipping end-to-end features at scale
- Deep understanding of interaction design, information architecture, visual design, and usability principles
- Ability to translate complex business and technical problems into intuitive user experiences
- Strong systems-thinking skills and attention to detail
- Experience using customer research, analytics, and experimentation to inform design decisions
- Ability to move effectively between strategy, execution, and hands-on design work
- Experience working in Agile environments with close collaboration between Product, Engineering, and Design teams
What the job involves
- In this role, you will lead and shape the future of Product Design at UpKeep in close partnership with Product and Engineering. You will drive the user experience vision across our platform while helping establish the processes, standards, and culture that enable world-class design
- You will play a critical role in defining experiences across web applications, mobile applications, industrial internet of things (IIoT), analytics, and AI-powered workflows
- This role combines hands-on product design, customer research, strategic thinking, and leadership to deliver elegant solutions to complex customer problems
- Define and evolve Product Design processes, standards, and best practices
- Partner with Product and Engineering leadership to shape product strategy and user experience vision
- Champion user-centered design principles throughout the product development lifecycle
- Establish and maintain a high bar for design quality, usability, and consistency
- Lead design reviews and foster a culture of constructive feedback and continuous improvement
- Integrate into planning and execution cadences as a strategic partner to Product and Engineering
- Translate customer needs, business goals, and technical constraints into effective product experiences
- Facilitate cross-functional workshops and collaborative problem-solving sessions
- Help define and measure user experience outcomes and success metrics
- Conduct customer interviews, observations, usability testing, and research initiatives
- Leverage customer feedback, analytics, and behavioral data to guide design decisions
- Advocate for customer needs throughout the design and development process
- Test concepts and designs, iterating based on learnings and feedback
- Design cohesive end-to-end experiences across web, mobile, and emerging platforms
- Create workflows, wireframes, prototypes, and high-fidelity designs
- Simplify complex workflows while maintaining flexibility for enterprise users
- Collaborate closely with Product Managers and Engineers to deliver high-quality solutions
- Design AI-powered experiences including assistants, automation, and intelligent workflows
- Ensure AI experiences are intuitive, transparent, and trustworthy
- Collaborate with designers and engineers to scale and maintain a robust design system
- Drive consistency across products through reusable patterns and components
- Mentor and coach Product Designers through feedback and professional development
- Participate in recruiting and onboarding design talent
- Help build a high-performing Product Design organization as the company grows
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and includes global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home & Hyrbid: Most roles are fully remote, with a home office and WiFi stipend. Some positions are based in our Los Angeles HQ for in-person collaboration.
- Stock Options: We want our full-time employees to share in ownership and success of the company. Team members will receive Incentive Stock Options that can be purchased as soon as they are vested.
- Medical, Mental, Dental & Vision: We are committed to providing a comprehensive benefits program that helps our employees and their families stay healthy and maintain a positive work/life balance.
- 401k Plan: The future looks bright! We are happy to offer our employees the retirement benefits to build the future they want.
- Flexible Time Off: Our flexible PTO policy allows you to take the time you want and need to feel recharged and refreshed.
- Paid Parental Leave: UpKeep strives to support all of our employees. For those expanding their families, we offer a paid parental leave program to enable you to care for and bond with a newborn, newly adopted, or newly placed child.
- Los Angeles HQ: Our fully stocked HQ in the heart of Westwood village allows our teams to connect in person.
- Connected Culture: From virtual team events to in-person meetups, we keep our distributed team connected and engaged.
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(Founder & CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
Justin Bates
(CFO)Prior to joining UpKeep in 2025, Justin spent nearly 5 years at Greenlight Guru as a Director of Finance, VP of FP&A and EVP of Finance. Before that, he spent nearly 7 years at SmarterHQ as a Controller and Director of Fiannce & Accounting.
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