Lead Site Reliability Engineer, Kontakt.io

• 10+ years of experience in Site Reliability Engineering or Cloud Infrastructure
• Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare
• Deep expertise in cloud platforms (AWS), Kubernetes, and distributed systems
• Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools
• Hands-on experience with incident management, postmortems, and building resilient systems
• Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform, etc.)
• A mature leadership approach, with the ability to drive technical strategy while growing and mentoring a high-performance SRE team
• Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2)

Desirable

• We’re looking for a Lead Site Reliability Engineer to own the reliability, performance, and automation of our cloud-based, real-time platform
• This role will focus on keeping our platform running smoothly 24/7, minimizing downtime, improving observability, incident response, and self-healing automation
• You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates efficiently and meets the needs of our growing healthcare customers
• Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers
• Design and implement self-healing, fault-tolerant systems to prevent failures before they happen
• Define SLIs, SLOs, and SLAs, ensuring proactive performance monitoring and incident resolution
• Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing
• Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments
• Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management
• Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog
• Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR)
• Conduct blameless postmortems and continuously improve system resilience
• Reduce manual intervention through automated deployment, scaling, and failover mechanisms
• Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards
• Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available
• Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering
• Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities
• Own Mission-Critical Reliability – Ensure hospitals and care facilities always stay online with a 99.99% uptime healthcare platform
• Scale AI-Powered Infrastructure – Work on real-time automation and self-healing cloud systems that orchestrate care delivery
• Drive Big Impact in Healthcare – Help reduce waste, optimize resources, and improve patient care with technology that delivers 10X ROI
• Automation-First Culture – Minimize manual ops with cutting-edge automation, observability, and incident response strategies
• Join a High-Performing Team – Work with top engineers, AI experts, and healthcare innovators solving real-world challenges