Solutions Architect, OpenGov
$115-130k
OTE
Cloud ERP software for the public sector
Be an early applicant
Cloud ERP software for the public sector
501-1000 employees
Be an early applicant
$115-130k
OTE
501-1000 employees
Company mission
To power more effective and accountable government.
Role
Who you are
- Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities
- Minimum of 5 years of experience managing or deploying government technology projects, preferably in a SaaS environment
- Strong understanding of asset management and the business processes that support how physical assets are maintained, operated, and evaluated
- Experience in workflow design and change management within government contexts
- Firm understanding of architectural principles of cloud-based platforms
- Demonstrated ability to lead initiatives, align stakeholders, and drive adoption
- Ability to explain technical requirements and processes to non-technical users in an approachable and engaging manner
- Ability to lead virtual or in-person meetings with customers that result in a clear understanding of configuration requirements and define how the solution will meet their requirements
- Experience working with customers or stakeholders at all organizational levels with a high degree of professionalism and business acumen
- Proven ability to work across the deployment lifecycle (Sales, Professional Services, Customer Success, and Support)
- Expert cross-functional communication, including presenting, writing, and visualizing ideas
- Strong creative problem-solving and analytical skills for addressing complex challenges
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Practical leadership and management skills to gain alignment on solutions
- Ability to travel to customer locations to support successful implementations through discovery sessions, training events, and other onsite sessions as needed
- Experience with GIS platforms (e.g., Esri, ArcGIS Online) is a plus
What the job involves
- The Solutions Architect plays a pivotal role in translating customer visions into actionable software solutions, guiding OpenGov product implementations from initial scoping through customer launch
- As a subject matter expert, the Solutions Architect provides technical oversight and solutions expertise for all projects, acting as a trusted advisor to customers, internal teams, and partners. They leverage deep domain expertise to craft scalable, efficient solutions while ensuring customer success and satisfaction
- Leverage product, domain, and customer expertise to architect tailored deployment solutions
- Translate customer requirements into effective product-driven solutions
- Design scalable, cloud-based solutions to address complex configuration challenges
- Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards
- Establish deployment best practices, workflows, and standard libraries to enhance efficiency
- Collaborate with Product and Engineering teams to refine and productize proven solutions
- Partner with Sales during scoping to align on solution design prior to implementation
- Mentor project team members on unique customer use cases and best practices
- Serve as a trusted advisor, managing customer expectations and ensuring vision realization
- Guide customers through change management to drive adoption of proposed solutions
- Guide project teams through deployments aligned with customer solutions
- Act as a thought leader, working with stakeholders across local and state governments and special districts
- Gather and share customer feedback to inform internal process improvements and influence product enhancements
Our take
As the world digitizes, governments must innovate their operations in order to deliver the highest standard of service. OpenGov offers cloud software products to help governments manage performance, improve budgeting, and visualize operational intelligence, as well as providing comprehensive open data.
OpenGov is the leader in local government software. Its cloud-based products, which aided a number of public agencies through the pandemic, include citizen services, procurement, budgeting and planning capabilities - made comprehensive by a series of strategic acquisitions. The company's coherent and integrated software solution significantly reduces the stress on government systems, allowing them to work smarter and better for their citizens.
OpenGov serves over 1,600 governments across the US, and continues to secure new clients. It also has made several partnerships towards improving its range of services which will enable it to remain a powerful tool for governments wishing to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2022
$50m
LATE VC
Oct 2021
$50m
LATE VC
Total funding: $228m
Company benefits
- Work from anywhere
- Unlimited vacation
- Mission-driven colleagues
- World-class healthcare
- Professional development
Company HQ
Trinidad, San Jose, CA
Leadership
Zachary Bookman
(CEO)Prior to co-founding OpenGov, was a Principal for Formation 8 and a Special Advisor with ISAF in Afghanistan, focusing on rule of law and governance.
Salary benchmarks
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