Business Operations Analyst, Passport

• You’ll need to be as comfortable mapping out processes as you are prototyping
• This is a great fit for someone early in their career who brings strong judgment, follows through, and finds energy in solving sometimes unglamorous but important problems
• If the idea of playing a meaningful role in helping a company go AI-first excites you, we’d love to talk
• A bachelor's degree in Business or equivalent experience
• Thoughtful communicator who shares ideas clearly and collaboratively
• Strong judgment, with the ability to zoom in and out between details and strategy
• Curious and resourceful—always asking, “How might we do this better?”
• Interest in experimenting with AI tools to build smarter processes
• Organized and reliable—you see things through
• Belief that improving how we work internally improves how we serve customers

Desirable

• We are looking for a sharp, execution-minded Business Operations Analyst to join our growing BizOps team
• In this role, you’ll help redesign how Passport works. You’ll be responsible for identifying pain points, rethinking workflows, and building smarter, more scalable systems
• That might mean eliminating a manual process, implementing a new tool, or identifying use cases for an AI agent
• You’ll have real ownership over your work—but you won’t be doing it alone. You’ll be part of a collaborative, cross-functional team that values learning, supports each other, and shares a deep curiosity about how we can work smarter
• Architect smart solutions: Use low-code/no-code tools (and some vibe code) to help teams move faster and smarter. Make thoughtful calls on when to automate, redesign, or delegate
• Diagnose and rewire processes: Map out existing workflows, identify points of failure or inefficiency, and propose solutions that improve accuracy or speed
• Own execution: Take a project from concept to completion—whether it’s rebuilding a manual workflow, unlocking a new key capability, or implementing a new internal tool
• Partner across functions: Collaborate with stakeholders across the org (Ops, Finance, and GTM teams) to understand pain points, deliver real impact, and help shift ways of working
• Serve as a force-multiplier: Help our team—and company—live out the philosophy of “doing more with less” through emerging tech