Technical Account Manager, CalypsoAI

Ireland

Salary not provided

Keep

Senior and Expert level

Dublin

Security and monitoring software for AI deployment

Be an early applicant

Security and monitoring software for AI deployment

21-100 employees

B2BArtificial IntelligenceSecurityMachine LearningSaaS

Be an early applicant

Salary not provided

Keep

Senior and Expert level

Dublin

21-100 employees

B2BArtificial IntelligenceSecurityMachine LearningSaaS

Company mission

To accelerate the adoption of AI solutions through rigorous validation. By providing decision-makers with confidence in the real-world performance and robustness of their AI solutions, we can move AI from the sidelines to a central role in empowering their mission.

Job

Company

Role

Who you are

This is a hands-on, high-impact role for someone who thrives in early-stage environments, wears many hats, and wants to help shape the customer journey in a fast-growing and nascent AI Security market space
5+ years in a pre or post-sales technical role (e.g., TAM, Solutions Engineer, Implementation Consultant, Cloud Support Engineer or similar)
Strong understanding of enterprise infrastructure and SDLC (e.g. deep understanding of SDLC, public/private cloud, containers, security principles)
Experience leading technical deployments (on-prem, hybrid, or SaaS integrations)
Experience working with enterprise customers in regulated industries (bonus: AI/ML or cybersecurity experience)
Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned
Ability to thrive in a high growth environment - comfortable with ambiguity, self-directed, and proactive

What the job involves

As a Technical Account Manager / Implementation Lead, you’ll play a critical role in ensuring customer success from the moment a deal is signed
You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for mutually successful long-term partnerships
Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed
Collaborate cross-functionally with Sales, Engineering, and Product to ensure successful handoffs and knowledge sharing
Document repeatable processes, technical guides, implementation templates, and internal runbooks
Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams
Act as a customer advocate, gathering feedback and insights to inform roadmap and future services

Our take

AI presents algorithmic solutions for improving the efficiency of just about every tech company's operations, but the potential for machine learning security breaches prevents approximately 85% of AI projects from being deployed. This is particularly significant when it comes to military uses of AI, yet machine learning lacks a universal framework for testing, reporting, and auditing.

Calypso AI develops software tools and features that facilitate the testing, risk management, auditing, and ultimately validation of machine learning algorithms for AI creators and consumers. The aim of the company is to ultimately increase the speed at which AI projects can be moved from experiments to deployment through no-code dashboards, human-in-the-loop interventions, and real-world testing features within the CalypsoAI toolkit.

Many SaaS startups are applying AI to increase the efficiencies of innovative technologies such as cloud computing and IoT, but unlike Calypso AI, few have tackled the root problem of the cybersecurity of AI algorithms. Off the back of 2025 funding, the company is planning to accelerate its scale-up and expand its reach.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (3.4)

Company

Funding (last 2 of 5 rounds)

Apr 2025

$5m

EARLY VC

Jun 2023

$23m

SERIES A

Total funding: $44.2m

Company HQ

Beresford Park, San Mateo, CA

Leadership

Neil Serebryany

(Founder)

Also a Venture Partner at Flex Capital. Previously worked in Innovation at the US Department of Defense.

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