Senior Product Designer, AirHelp
Web Acquisition
2 days a week in office
Claims management company for flight disruptions
Open for applications
Claims management company for flight disruptions
201-500 employees
Open for applications
2 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- Several years of experience in designing and optimizing websites that function as core acquisition channels
- A track record of improving conversion funnels across web and mobile experiences
- Strong analytical skills - comfortable using tools like Google Analytics and A/B testing platforms to drive decisions
- A portfolio that highlights strategic, high-impact web design with business results
- Clear communication skills and a collaborative mindset for working across teams
- Experience in fast-paced, cross-functional environments with marketing and product collaboration
- Mastery of Figma and familiarity with tools for web analytics and optimization
- A passion for helping others grow through thoughtful feedback, mentoring, and shared ownership
- Comfort working in English in a globally distributed, impact-driven company
What the job involves
- We're looking for a Senior Product Designer to lead the design strategy for our acquisition efforts - with a sharp focus on optimizing our website and driving conversions across key funnels
- This role is critical to AirHelp’s next stage of growth, where every interaction counts and every design decision has measurable impact
- You’ll own how millions of users first experience our brand - from the homepage to the moment they take action
- By collaborating closely with marketing, product, and engineering, you'll create user journeys that convert seamlessly across our claiming funnels, sales paths, and app downloads
- This is a role for a builder. You’ll shape the digital face of AirHelp, using research, analytics, and experimentation to lead design work that performs at scale and moves metrics that matter
- Lead end-to-end design for acquisition-focused initiatives, with a primary emphasis on website experiences that drive conversions into claiming funnels, sales funnels, and app downloads
- Define and evolve the design strategy for conversion pathways - leveraging user insights, behavioral data, and A/B testing to shape vision and execution
- Mentor and support designers focused on acquisition, contributing to a culture of rapid iteration and data-informed design
- Optimize user flows across web and mobile, ensuring high-performing CTAs, landing pages, and sign-up journeys that minimize friction and maximize conversion
- Translate data into design action, using analytics and user feedback to continually improve website performance
- Communicate clearly across teams and leadership, aligning on priorities through clear rationale and measurable results
- Champion tools and workflows that accelerate high-quality design output across acquisition channels
- Own performance metrics such as website click-through rates, funnel entry rates, and app download initiations
- What you’ll deliver in the first 12 months:
- Define and drive the design strategy for our website and conversion pathways, building a data-informed roadmap and backlog in close partnership with product leadership
- Optimise key conversion touch-points by designing and launching A/B tests for landing pages, user flows, and sign-up processes that measurably increase entries into our sales funnels, claiming funnels, and app downloads
- Translate complex data into simple, effective design solutions, continuously using website analytics, user research, and test results to create a backlog of actionable improvements
- Reporting To Robert Kowlaczyk
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2016
$12m
SERIES A
Mar 2014
$0.3m
SEED
Total funding: $12.3m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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