Performance & Insights Manager, The Orchard

• 3+ years of experience in performance analytics, business operations, or data-driven operational roles
• Strong understanding of KPI development, SLA tracking, and performance reporting
• Advanced proficiency in Excel and data visualization tools (e.g. Looker, Sigma); strong SQL proficiency required for data extraction and analysis
• Proven ability to synthesize complex data into clear, actionable insights for non-technical stakeholders
• Strong communication skills with the ability to present findings in a clear and structured way
• High attention to detail with a commitment to data accuracy and integrity
• Experience working cross-functionally and supporting multiple stakeholder groups
• Ability to manage multiple priorities in a structured, proactive manner within a fast-paced environment
• Knowledge of music metadata, digital distribution, or DSP ecosystems is preferred
• Proficiency in Google, Apple, and Microsoft applications

Desirable

• The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity
• We are seeking a highly analytical and detail-oriented Manager to support performance reporting and insights across Digital Operations, Rights Management, and Content Integrity
• This role will be responsible for executing a consistent KPI and SLA reporting framework, delivering clear and actionable insights, and supporting both structured reporting and ongoing analytical needs across the organization
• The ideal candidate combines strong technical skills with operational judgment, and is comfortable balancing recurring reporting, dashboard development, and ad hoc analysis to support business decision-making
• Office- first role, in office 4 days a week
• Lead the execution of performance reporting across Digital Operations, Rights Management, and Content Integrity, ensuring accuracy, consistency, and scalability
• Develop and manage standardized KPI and SLA reporting, providing consistent visibility into operational performance and client support metrics
• Manage recurring performance reporting and review cadence (weekly/monthly reviews), enabling cross-team visibility, alignment, and accountability
• Aggregate and analyze data across teams to create a unified view of operational health, identifying key trends, risks, and anomalies
• Translate data into clear, actionable insights for leadership and stakeholders, highlighting key drivers and areas requiring attention
• Partner with team leads to contextualize performance trends and support follow-up tracking on key issues
• Deliver both standardized and ad hoc reporting, balancing structured performance reporting with responsive analytical support to meet evolving business needs
• Build and maintain dashboards and data visualizations (e.g. Looker, Sigma) to enable effective self-service where appropriate
• Ensure data integrity, consistency, and reliability through ongoing validation and quality checks
• Maintain documentation of KPIs, definitions, and reporting processes to reinforce standardization across teams