Senior Implementation Manager, Culture Amp
Plus Employee Share Options Program
Employee platform for staff surveying and analytics
Job no longer available
Employee platform for staff surveying and analytics
501-1000 employees
Job no longer available
Plus Employee Share Options Program
501-1000 employees
Company mission
Culture Amp's mission is to build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- Proven track record of successfully managing and implementing projects, preferably in a customer facing role
- Ideally 3 - 5 years' experience of implementing SaaS products with enterprise-sized (1000+ employees) organisations
- Strong experience with project management, customer success, or a related field
- Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
- Problem-solving abilities and a proactive approach to identifying and addressing potential issues
- Ability to clearly articulate technical topics to a non-technical audience
What the job involves
- The Senior Implementation Manager is responsible for ensuring that our customers successfully integrate and utilize Culture Amp’s platform
- You will work closely with new and existing customers to guide them through the initial onboarding process through to full implementation and specific account or product-related projects to achieve time-to-value
- This role also partners closely with key internal stakeholders like People Science, Customer Trainer and Customer Success Manager on service needs for customers, ongoing collaboration and support
- This role also acts as a liaison between the customer and the company, gathering feedback to help improve the product and customer experience
- A core focus is around fostering customer relationships and delivering exceptional service to help our customers achieve their desired implementation outcomes that help maximize the value they receive via Culture Amp’s platform
- Overall, the role leverages a blend of strong technical/platform knowledge, project management expertise, and strong customer service skills to ensure successful implementation experiences and customer satisfaction
- Be responsible for helping customers see ‘meaningful first value’ in the platform through successful delivery of account and product related projects - Oversee and lead the end-to-end implementation process for new and existing customers ensuring projects (Account Setup or Product Launches) are delivered on time within the customer's activation window, within scope, and meet or exceed customer expectations
- Configure and customize the platform per customer's specific objectives and requirements - Collaborating with clients to understand, gather and document their specific objectives, requirements and workflows to customize the platform or survey set-up accordingly; Ensuring the customized solution is aligned with the customer's HR systems, business processes and helps them meet their strategic goals
- Resolve Customer Issues/Escalations during Implementation - Act as a primary point of contact for clients to address and resolve any issues or challenges that may arise during implementation and resolve them in partnership with relevant stakeholders and cross functional partners in the business while keeping your People Leader informed; Proactively identifying and helping unblock customer barriers to successful implementation
- Project Management & Delivery - Create project plans that align to customer requirements and Success Plan and manage customer through this plan and timeline to achieve value
- Represent the Voice of Customer and Continuous improvement - Submit product feedback to inform the Product Team of customer needs and market trends; Gather customer feedback during and post-implementation to identify areas for improvement and influence future cycle launches; Contribute to the continuous learning and development of the team by sharing insights and experiences
- Stakeholder Engagement & Communication - Partner with PS, Trainer and Customer Success Manager by sharing regular updates on implementation progress, reaching out for active partnership on service needs within the project plan and ensuring seamless transitions for customer
- Process Documentation - Documenting the customer’s configurations and decisions at the end of each implementation to ensure efficient handoff/transfer of information to the Customer Success Manager and other IMs the customer may collaborate with in the future
Our take
The so-called ‘Great Resignation’ has highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It also has a sizable online community where users can connect and book workshops, including ones run by diversity, equity and inclusion experts.
The main way Culture Amp differentiates is its team of “People Scientists,” or organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients. Combining this with proprietary data derived from its wide pool of clients, the company can offer an exceptional service.
Culture Amp’s unrivaled data set and unique insights have made major impacts inside boardrooms globally. As the nature of the workplace is fundamentally changing post-pandemic, Culture Amp will hope that it can leverage its reputation to help even more customers navigate uncertain times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$74.6m
SERIES E
Total funding: $271.9m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company values
- Learn faster through Feedback
- Trust others to make decisions
- Amplify others
- Have the courage to be vulnerable
Company HQ
London, UK
Articles
Leadership
Didier Elzinga
(CEO)Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Board Member)Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Salary benchmarks
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