Senior Customer Marketing Manager, EvenUp

• 7+ years of B2B marketing experience, with a strong focus on customer marketing and engagement
• Proven experience running advocacy or referral programs with measurable success
• High-growth company experience with the ability to thrive in fast-paced, dynamic environments
• Exceptional communication, writing, and interpersonal skills, with high emotional intelligence
• Strong organizational skills, detail-oriented, and a structured approach to project management
• Hands-on experience with marketing automation tools and CRM systems

Desirable

• As our first Senior Customer Marketing Manager, you will play a key role in driving customer advocacy and engagement
• You will develop and execute comprehensive marketing strategies that maximize customer interaction, nurture advocacy, and showcase the impact of EvenUp’s solutions.
• Reporting into our Director of Strategic Marketing, this is a unique opportunity for a hands-on creative leader who thrives in fast-paced, dynamic environments and has a passion for storytelling, customer success, and innovation.
• Advocacy Programs: Build and maintain customer advocacy programs, continuously recruiting and engaging customer advocates to support go-to-market (GTM) initiatives
• Customer Stories: Identify and nurture key customers for case studies, speaking opportunities, and testimonials. Maintain a library of success stories to support marketing and sales efforts
• Community Engagement: Plan, execute, and manage community-building initiatives to foster customer relationships and engagement
• Surveys and Insights: Oversee quarterly customer satisfaction surveys, leveraging insights to drive organizational improvements
• Content Creation: Develop compelling content that highlights the impact of EvenUp’s solutions, including case studies, blog posts, and event presentations
• Cross-Functional Collaboration: Partner with teams across marketing, sales, and customer success to align customer advocacy efforts with business goals