Technical Customer Experience Manager, Runway
$160-190k
+ Equity
Financial planning platform for business
Open for applications
Financial planning platform for business
21-100 employees
Open for applications
$160-190k
+ Equity
21-100 employees
Company mission
To empower teams to build great companies by making business understandable and accessible to everyone.
Role
Who you are
- Passion for enabling and activating customers
- Strong communication and project management, so you can bring joy a meaningful book of customers
- A learning mindset, with curiosity about our product, customers, and ways of working
- Humility, low ego, and clarity when sharing ideas, giving and receiving feedback, and making decisions
- Optimistic pragmatism by delivering great work that’s not compromised by the realities of a small team iterating on a big problem with little time
- Empathy and understanding for customer needs and constraints
- Proactive team leadership and partnership with their sales, and product colleagues
- Experience with technical product onboarding is a strong plus
Desirable
- If you have experience with FP&A software
What the job involves
- Upgrading customer’s financial stack by deploying Runway for automating actuals and elevating forecasting
- Leading and documenting customer onboarding for streamlined adoption of the Runway platform
- Empowering customers with product training and advice until they are self sufficient
- Having outsized ownership in creating our customer onboarding and renewal plans
- Working cross-functionally with product and sales to define, design and deliver our pre and post sales process
- Partnering with sales for renewal and account expansions
Our take
Runway sets out to make financial planning simpler for businesses, with a platform that replaces tedious spreadsheets and dispersed data with modern modelling and planning tools. Through its various functions, users can automate the updating of their forecasts with new data, connect their numbers to business context, and answer "what if" scenarios with the help of an AI co-pilot, as well as much more.
With its easy-to-implement and easy-to-understand approach, Runway is a promising proposition for businesses who want to ensure all their teams can understand and act aligned with their key goals. The company has seen significant funding that will support it in its development, with a real chance to capture new clientele as demand for this sort of product is only set to rise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jul 2023
$27.5m
SERIES A
Jan 2023
$5m
SEED
Total funding: $37m
Company benefits
- Top-tier healthcare: Runway pays 90% for you and 50% for your family, with plan options to suit your needs
- 3 weeks minimum vacation: Unlimited vacation days, with 3 weeks per year minimum
- Equity: Outsized equity compared to BigTech™
- Monthly employee stipend: $250 monthly stipend for office supplies, wellness, co-working, WiFi - get what you need
- Top-of-the-line laptop: Use the best tools for the job to perform at your highest potential
- Monthly 3-day weekends: We make sure there's at least one long weekend per month to relax and recharge
- CPA & fiduciary reimbursement: $200 to speak to a finance professional about any personal tax/finance questions
- 4 months paid parental leave: Fully paid time off for parents to spend quality time with family
- 401(k): Flexible saving options through Guideline, with industry-leading fund options and low fees
- Corporate credit card: We empower you to make decisions in Runway’s best interest—everyone has a corporate card
Company values
- Give a shit
- Create clarity
- Build trust
- Raise the bar
Company HQ
SoMa, San Francisco, CA
Leadership
Siqi Chen
(Co-Founder & CFO)Initially the CEO of Runway before moving to the role of CFO in 2023. Member of the Board of Directors at Sandbox VR, where they were previously CEO. Has held a number of Senior positions at various companies over the years.
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