Technical Customer Experience Manager, Runway
$160-190k
+ Equity
Financial planning platform for business
Open for applications
Financial planning platform for business
21-100 employees
Open for applications
$160-190k
+ Equity
21-100 employees
Company mission
Runway’s mission is to make each business accessible and understandable to everyone—from finance to engineering.
Role
Who you are
- Passion for enabling and activating customers
- Strong communication and project management, so you can bring joy a meaningful book of customers
- A learning mindset, with curiosity about our product, customers, and ways of working
- Humility, low ego, and clarity when sharing ideas, giving and receiving feedback, and making decisions
- Optimistic pragmatism by delivering great work that’s not compromised by the realities of a small team iterating on a big problem with little time
- Empathy and understanding for customer needs and constraints
- Proactive team leadership and partnership with their sales, and product colleagues
- Experience with technical product onboarding is a strong plus
Desirable
- If you have experience with FP&A software
What the job involves
- Upgrading customer’s financial stack by deploying Runway for automating actuals and elevating forecasting
- Leading and documenting customer onboarding for streamlined adoption of the Runway platform
- Empowering customers with product training and advice until they are self sufficient
- Having outsized ownership in creating our customer onboarding and renewal plans
- Working cross-functionally with product and sales to define, design and deliver our pre and post sales process
- Partnering with sales for renewal and account expansions
Our take
Runway sets out to make financial planning simpler for businesses, with a platform that replaces tedious spreadsheets and dispersed data with modern modelling and planning tools. Through its various functions, users can automate the updating of their forecasts with new data, connect their numbers to business context, and answer "what if" scenarios with the help of an AI co-pilot, as well as much more.
With its easy-to-implement and easy-to-understand approach, Runway is a promising proposition for businesses who want to ensure all their teams can understand and act aligned with their key goals. The company has seen significant funding that will support it in its development, with a real chance to capture new clientele as demand for this sort of product is only set to rise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jul 2023
$27.5m
SERIES A
Jan 2023
$5m
SEED
Total funding: $37m
Company benefits
- Remote-first - Work from anywhere in North America (Runway has a virtual HQ, with options to cowork with nearby Runway crewmates!)
- Unlimited vacation days, with a 15 days per year minimum
- Top-tier healthcare - Runway pays for 90% of the premiums for you and 50% for your family, with many plan options to suit your needs
- 12 weeks paid parental leave for all moms and dads
- Gigabit home internet reimbursement - Runway will cover 100% of your home internet subscription
- Monthly mental health day and $150 stipend for wellness to rest, relax, and recharge
- $200 stipend to speak to a CPA, tax lawyer, or other equivalent finance professional to help with any personal tax/finance questions
- Lunch & Learns every Wednesday
- $6,000 home office budget
- 401(k) - Flexible saving options for your future through Guideline, with industry-leading fund options and low fees
- Outsized equity (compared to Big Tech companies)
- Corporate credit cards
Company values
- Accelerate - move fast, continuously improve, and go the distance
- Create Magic - build magical experiences, craft magical stories, and begin with the ending
- Invent Together - actively listen, invent new solutions, disagree and commit
- Trust by Default - assume good intent, trust proactively, and be trustworthy
- High Standards, Low Egos - set unreasonably high standards, act with humility and self awareness, and put the team first
Company HQ
SoMa, San Francisco, CA
Leadership
Siqi Chen
(Co-founder & CEO)Member of the Board of Directors at Sandbox VR, where they were previously CEO. Has held a number of senior positions at various companies over the years.
Arya Asemanfar
(Co-founder)Former Director of Product Management at LightStep, Tech Lead Manager at Mixpanel, and Principal Software Engineer at Twitter.
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