Engineering Manager, Loop Returns
Product
$152-228k
Plus an annual performance bonus expected to be 10% of your base salary
Exchange and returns platform for Shopify brands
Be an early applicant
Exchange and returns platform for Shopify brands
201-500 employees
Be an early applicant
$152-228k
Plus an annual performance bonus expected to be 10% of your base salary
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- 3+ years of experience managing high-performing, product-focused software engineering teams, with a track record of delivering business value
- Recent hands-on experience as a software engineer, with the technical depth to engage in architectural decisions and mentor developers
- Strong grasp of Agile software principles, including SCRUM, with a history of shipping high-quality software through iterative, incremental delivery
- Proven ability to balance competing priorities, manage stakeholder expectations, and make thoughtful tradeoffs under real-world constraints
- Deep understanding of modern software architecture and delivery practices, including test-driven development and scalable system design
- Experience in SaaS, startup, or ecommerce environments is highly desirable and will help you ramp up quickly
- Known for building trust through clear communication, consistent values, and a feedback-rich culture of accountability and performance
What the job involves
- The Engineering Team at Loop is a balance of agility, consistency, and performance. These are the pillars that allow the team to constantly and reliably deliver value that matters to customers
- That customer intimacy is what allows our engineering teams to be the best in our space, and bring the best ideas to the market
- We’re hiring an Engineering Manager to lead a cross-functional product team at Loop. In this role, you’ll be responsible for the team’s technical direction, delivery, structure, delivery, and overall health
- You’ll support and grow an autonomous, self-managing, high-performing team while partnering closely with product and design to build valuable, high-quality software
- You’ll balance features, tech debt, support, and innovation work, and make decisions that align with Loop’s broader vision and engineering standards
- You’ll hold formal authority over your team’s roadmap, backlog, technical direction, and hiring decisions, while actively seeking input from your team and stakeholders
- You’ll be expected to drive strong execution, clear communication, and a culture of trust and accountability. Above all, you’ll lead with empathy, model Loop’s values, and help your team stay focused on what matters most
- You’ll serve as one-third of the product trifecta (Engineering, Product, Design), so success in this role depends on your ability to collaborate effectively, communicate proactively, and build trust with your counterparts
- This role is highly autonomous, and we expect our managers to be curious, decisive, and action-oriented; someone who looks ahead, adjusts course early, and keeps the right people informed throughout
- While we use certain core technologies at Loop, the exact tech stack each team uses varies. To give you an idea of what you might work with should you join us, here are some examples:PHP/Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless
- Lead and grow an autonomous, high-performing, self-managing, and inclusive engineering team through strong coaching, clear expectations, and thoughtful structure
- Own your team’s technical direction, backlog priorities, and delivery processes; balancing input from the team, stakeholders, and company strategy
- Ensure consistent delivery of high-quality software that balances features, tech debt, support, and innovation
- Hold the team accountable to engineering fundamentals like test-driven development, SOLID principles, and sustainable delivery practices. This will be done through a deep inspection of the technical output of the team
- Partner closely with Product and Design to shape the roadmap, estimate confidently, and communicate decisions clearly
- Foster a culture of accountability, visibility, and healthy communication across your team and with stakeholders
- Champion Loop’s mission and values through your leadership, decision-making, and everyday interactions
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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