Renewal Account Specialist, ChargePoint
$31.5-85k
EV charging solutions
Be an early applicant
EV charging solutions
1001+ employees
Be an early applicant
$31.5-85k
1001+ employees
Company mission
To offer the best electric vehicle charging experience for everyone involved in the shift to electric mobility.
Role
Who you are
- 2+ years in renewals, customer success, or account management (SaaS or subscription model experience preferred)
- Strong verbal and written communication skills
- Proficiency with Salesforce or similar CRM platforms
- Organizational superpowers—you can juggle multiple accounts and timelines
- Ability to maintain a clean, up-to-date pipeline and consistently meet or exceed monthly and quarterly renewal quota goals
- Customer-first attitude with a proactive, detail-oriented approach
- Bonus: Familiarity with EV charging solutions or ChargePoint’s offerings
What the job involves
- Reports To: Senior Renewal Manager
- ChargePoint is seeking a driven and customer-focused Renewal Account Specialist to manage the end-to-end renewal process for our existing customers
- This role is key in ensuring service continuity, customer satisfaction, and revenue growth through proactive engagement, process management, and strategic upselling opportunities
- You’ll serve as a trusted advisor to our customers while collaborating cross-functionally with internal teams
- Manage Contract Renewals
- Oversee renewals for cloud subscriptions, warranty plans, and service agreements, ensuring timely and accurate execution
- Proactive Customer Engagement
- Reach out to customers ahead of renewal deadlines to review current services, confirm renewal intent, and provide quotes
- Identify Upsell Opportunities
- Understand customer needs and usage to recommend additional services, multiyear agreements, or upgraded plans
- Cross-Functional Collaboration
- Work closely with Sales, Customer Success, Finance, and Support teams to align on customer needs and ensure seamless handoffs
- Maintain CRM Accuracy
- Track opportunity status, customer interactions, and renewal forecasts using Salesforce and internal systems
- Customer Advocacy
- Act as the primary point of contact for renewal-related inquiries, ensuring a responsive and solutions-oriented experience
- Reporting & Metrics
- Provide insights on renewal trends, pipeline health, and at-risk accounts to inform business strategy
Our take
Electric vehicles are predicted to account for nearly 30% of new vehicle sales by 2025, which means the need for EV charging infrastructure is on the rise. ChargePoint supplies just such infrastructure, with hardware, software and mobile solutions for "every charging need".
Boasting the world’s largest EV charging network, the company also provides complimentary services for drivers, businesses and fleets. These include, for example, a mobile app for finding and paying for charging, and project management tools for making the switch to EVs.
Having already established a strong presence in the lucrative and expanding EV charging market, ChargePoint is well-poised to assist in the electric mobility revolution. It serves a range of clients across North America and Europe, including Wells Fargo whom it partnered with to create financing solutions for EV infrastructure. 2023 saw funds secured that will support its goal of reaching profitability in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 12 rounds)
Sep 2024
$19m
GRANT
Aug 2020
$127m
SERIES H
Total funding: $664.8m
Company benefits
- Outdoor activities - the Los Gatos Creek Trail is just steps from our campus; bring your bike or your running shoes, plus you can shower up after your workout
- Office Parties
- Bring-your-dog-to-work
- Full medical, dental, and vision coverage
- EV charging at work
- Snacks and beverages
Company HQ
Campbell, CA
Leadership
Dave Baxter
(Fellow)Has held many senior management positions, including Vice President of Engineering at 3Com Corporation and Adept Technology
Harjinder Bhade
(Member of the Advisory Board)CTO at Blink Charging and CTO/SVP of Engineering at ENGIE Storage. Previously VP of Engineering at the company.
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