Client Support Specialist, Optro
+ Bonus program
More information about location
Governance, risk, and compliance software
Job no longer available
Governance, risk, and compliance software
501-1000 employees
Job no longer available
+ Bonus program
More information about location
501-1000 employees
Company mission
To transform the way enterprises manage their audit, risk, and compliance programs.
Role
Who you are
- We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation
- 1-3 years experience in a technical support function
- SaaS environment and experience is highly preferred
- Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)
- Bachelor's degree or commensurate combination of education and experience
- Ability to analyze and troubleshoot in order to resolve problems quickly and cost-effectively
- Ability to communicate clearly with team members and clients
- Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
- Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively
- High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
- Self-starter with solid organizational and planning skills
- Proficiency in Excel fundamentals is a plus
- Accounting & Audit knowledge is a plus
- Open-minded and willing to learn
What the job involves
- In this role, you will be working directly with our active clients assisting with any product feature functionality questions they have for the products your team supports
- Additionally, you will coordinate the delivery of a variety of services offered by our Support team
- These services include but are not limited to: responding to inquiries via email tickets and phone, data migrations, live phone training, and reconfiguration
- Through your experience in assisting our clients, you will gain a valuable understanding of the needs of our customers
- Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions
Our take
Optro provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realised that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which hadn't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, helping enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. It's a top-rated cloud-based platform and has won numerous awards, with the company being consistently named the market leader in Audit Management.
The company's current client list of 2000+ includes Boeing, Activision, and Priceline, and nearly half of the Fortune 500. It continues to experience rapid customer growth, with revenues exceeding $100 million and a 60% annual growth rate. The company has been ranked as one of the fastest-growing tech companies in North America for the last three years in a row, and was acquired by private equity firm Hg in 2024 for a reported $3 billion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Vision and dental insurance
- 8-16 weeks paid parental leave
- Company equity
- Work from home opportunities
- Health insurance
Company HQ
Cerritos, CA
Leadership
Daniel Kim
(Co-Founder & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former Global Director of Internal Audit at Quiksilver and Executive Director, Corporate Audit and Compliance at International Rectifier.
Jay Lee
(Co-Founder, Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former VP of CounterPoint, and was SVP & CFO at Tomich Brothers Seafood.
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