Technical Account Manager, Mitiga

• You have 4+ years of proven experience as a Technical Account Manager or Solution Architect in cybersecurity, driving product adoption across diverse accounts in cloud and SaaS environments
• Strong understanding of cloud security principles and SaaS application security best practices
• Demonstrated knowledge of security operations, threat hunting, or related areas
• Skilled at understanding the customer's perspective and collaborating with internal teams to deliver timely, positive outcomes
• Possess a collaborative, cross-functional, and goal-driven mindset
• Thrive in a fast-paced environment, maintaining positive, results-oriented customer relationships in a team-focused, customer-centric culture
• Thorough understanding of cloud platforms (AWS, Azure, GCP) and their native security and telemetry capabilities
• Hands-on experience integrating with SIEM/SOAR tools
• Strong grasp of threat detection, response workflows, and cloud attack surfaces
• Foundational experience with SQL, including the ability to understand and write queries
• Skilled in driving product adoption and fostering customer engagement
• Proficient in building and maintaining relationships with stakeholders at all levels, from technical teams to executive leadership
• Self-motivated and capable of working independently, while also collaborating seamlessly with cross-functional teams to deliver exceptional customer outcomes
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly

Desirable

• We are looking for an exceptional Technical Account Manager to join our team!
• Manage customer accounts for both current and new customers, with commercial accountability for renewals and upsells
• Drive product adoption by providing in-depth technical guidance on Mitiga’s platform features, configuration options, and best practices to maximize customer utilization and value
• Identify opportunities to enhance the use of Mitiga’s capabilities within customers’ environments and recommend steps to maximize security outcomes
• Serve as the voice of the customer by collaborating with product management and engineering to address customer requirements, feature requests, and issues
• Leverage customer feedback to provide insights about our product offerings and services to the appropriate internal departments